ServiceNow Technical Lead - Coimbatore

ServiceNow Professional (Customization & SAP Integration)

Overview : We are seeking an experienced ServiceNow Professional with strong expertise in platform customization, workflow development, and SAP system integration. The ideal candidate will design, build, and maintain scalable ServiceNow solutions that seamlessly connect with SAP modules to support enterprise workflows, automation, and data governance.

Key Responsibilities:

ServiceNow Development & Customization

• Design and develop custom applications, modules, UI policies, client scripts, business rules, and workflow automations within ServiceNow.

• Customize ServiceNow forms, tables, ACLs, and catalogue items to meet business requirements.

• Build and maintain Flow Designer, Integration Hub, and custom spokes.

• Implement best practices for configuration management, version control, and platform governance.

SAP Integration

• Design and implement integrations between ServiceNow and SAP (ECC/S4HANA) using:

o REST/SOAP APIs

o SAP PI/PO or CPI

o IDocs, BAPIs, RFCs

o Integration Hub or custom middleware

• Ensure secure, reliable data exchange between ServiceNow and SAP master data, transactional data, and workflow processes.

• Troubleshoot integration issues, monitor logs, and optimize performance.

Workflow Automation & Process Engineering

• Translate business requirements into scalable ServiceNow workflows.

• Automate end-to-end processes such as:

o Vendor onboarding

o Purchase requisition workflows

o Asset lifecycle

o HR and IT service processes

• Collaborate with SAP functional teams to align data models, validation rules, and approval flows.

Governance, Compliance & Documentation

• Maintain detailed technical documentation, data mapping, and integration specifications.

• Ensure solutions comply with audit, security, and regulatory requirements.

• Support CAB processes, release management, and change control.

Stakeholder Collaboration

• Work closely with SAP teams, business analysts, architects, and process owners.

• Participate in requirement workshops, design reviews, and UAT cycles.

• Provide technical guidance and best practices to internal teams.

Required Skills & Experience

Technical Skills

• 8+ years of hands-on ServiceNow development experience.

• Strong knowledge of:

o ServiceNow ITSM, ITOM, CMDB, and custom applications

o JavaScript, Glide API, Flow Designer, Integration Hub

o ServiceNow data model and ACL security

• Proven experience integrating ServiceNow with SAP using APIs, IDocs, or middleware.

• Understanding of SAP modules such as MM, FI, HR, or Vendor Management (depending on the organization).

Soft Skills

• Strong analytical and problem-solving abilities.

• Excellent communication and documentation skills.

• Ability to work in cross-functional, global teams.

• Proactive, detail-oriented, and comfortable with fast-paced environments.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• Experience with SAP PI/PO, CPI, or other integration platforms

• Knowledge of ITIL processes and frameworks

• Experience with Agile/Scrum delivery.