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Follow →Test ServiceNow upgrades and custom apps for ITSM/ITOM/ITAM on the NOW platform, ensuring functional correctness and stability.
Lead the design, build, and ongoing administration of Quanta’s enterprise ITSM/ITAM platform (ServiceNow), setting standards for workflows, integrations, and asset management while ensuring ITIL-aligned governance and scalability.
Develops and maintains ServiceNow applications and integrations for a military technology customer, focusing on ITSM, ITOM, and ITAM modules with strong scripting and security compliance skills.
Build and maintain ServiceNow solutions (ITSM, ITOM, HRSD, CSM) using workflows, scripting, integrations, and UI customization while keeping the platform upgrade-safe and performant.
Develop and configure ServiceNow ITSM applications for a federal agency, including testing, migration, and documentation, requiring ServiceNow or Security+ certification and a TS/SCI clearance.
Business analyst role implementing and optimizing ServiceNow modules (HRSD, CSM, ITOM, ITAM) for enterprise clients, translating needs into technical requirements and guiding teams through deployments.