Services Account Representative
Summary
Manages service delivery and customer relationships for Tetra Pak’s clients in Bangkok, coordinating maintenance, digital tools, and growth opportunities while ensuring high service standards.
Job Summary
Tetra Pak is looking for a Services Account Representative who will execute the delivery of high quality service administration, for a defined area, ensure satisfaction of relevant stakeholders by providing high quality administrative services at agreed service level.
The successor will be based in Bangkok, Thailand.
What you will do
As a Services Account Representative, you will:
• Act as the main operational Services contact for assigned customers, ensuring excellent customer experience and service levels
• Plan, coordinate, and follow up on service and maintenance activities, including Services Agreements execution and profitability
• Delivering Excellence in customer service & customer experience for allocated customers
• Lead communication and collaboration with internal teams to scope and deliver maintenance events and technical solutions
• Monitor the Services sales pipeline and identify upselling and cross-selling opportunities using customer insights and data
• Support account management and low-complexity sales activities, including quotations and customer onboarding for digital tools
• Promote adoption of Tetra Pak’s digital platforms and manage customer inquiries, ensuring proper internal routing
• Delivering Excellence in customer service and monitor performance indicators & customer experience results, driving continuous improvement actions
We believe you have
• Strong customer focus and commitment to service excellence
• Strong communication skills, with the ability to interact clearly and effectively with customers and internal teams
• Ability to manage and engage multiple stakeholders across different functions and levels
• 3 years of experience in services, operations, or commercial support roles
• Ability to identify growth opportunities through data analysis and customer insights
• Structured, proactive, and continuous improvement mindset, a flexible working attitude
• Ability to multitask while demonstrating time management/ prioritization skills
• Ability to work effectively in a team environment
• Basic English proficiency (spoken and written)
• University degree in Engineering, Business Administration, Finance, or related fields