Services Account Representative
Summary
Customer-facing role managing service sales, customer inquiries, and service delivery coordination for Tetra Pak's clients in Denton, TX, using SAP/R3 and MS Office.
Job Summary
The Services Account Representative plays a key role in supporting customer satisfaction, service sales growth, and the successful delivery of service solutions. In this customer-facing role, you will partner closely with Account Managers and cross-functional teams to identify sales opportunities, manage customer inquiries, coordinate service and maintenance activities, and support the execution of service agreements. The ideal candidate is highly organized, customer-focused, and skilled at building relationships while navigating multiple priorities in a fast-paced environment.
Location: Denton, TX
What you will do
As a Services Account Representative, you will:
Proactively monitor and follow up the pipeline of Services (inside and outside Services Agreements) and drive growth for Services sales, together with Services Key Account Managers and Services Account Managers.
Leverage on insights from customers and data to upsell and cross-sell by creating leads and opportunities.
Participate in customer relationships from an operational perspective and transactional sales through structured communication.
Participate in analysis of and follow-up on customer experience results together with Services functions.
Lead communication and planning with customers for service and maintenance events, permanent and containment solutions, action orders and mandatory re-building kits as well as lead and coordinate internally with other functions in the scoping and delivering of those events.
Follow-up on timely execution for Services Agreements execution & profitability.
Lead customer inquiries, respond and channel it into the organization.
Support Account Management team with inputs to prepare and execute account plans.
Process quotations and execute invoicing.
We believe you have
We believe you have
Bachelor’s degree or equivalent work experience.
A minimum of 3 years of experience working in a Customer Service role.
Experience with MS Office suite (Outlook, Word, Excel and PowerPoint).
Experience with SAP/R3, including BO (Business Objects) functionalities.
Strong communication in English both written and verbal.
World Class Customer Service experience.
Preferred:
Experience with complex formulas and creation of macros in Excel (or willingness to learn).
Experience with PowerBI (or willingness to learn).
Experience with MS PowerAutomate (or willingness to learn).