Services Delivery Manager-Deskide/Infra/Network Services
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Our client is looking for a Service Delivery Manager to manage and coordinate On-Site Support (Deskside Support) in and around the Washington DC area- Build strong relationships with end client stakeholders, which helped align IT delivery with business priorities and manage/develop Team Lead and Deskside ServiceNow ticket performance and customer satisfaction. Monitor service performance and resolved escalations Provide hands-on technical support and process oversight, reducing repeat incident …