Services Experienced Professional - Resource Management
Responsibilities, authorities and accountabilities
- Responsible for field resource deployment planning and execution to meet customer and business metrics · Interface with the customer service managers on issues escalation · Develop long range forecast for region resource needs · Develop and execute short and long-range resource plans based on resource forecasts and region business commitments including recruitment, skills reviews, and resource development through advance level training
- Works together with people from the business unit. Contacts are under guidance and/or geared towards specifying activities, planning of activities and giving explanations on technical issues.
- Handles standardized project processes. Guidelines for choosing the right actions. Some latitude in ways of working and planning.
- Handles targeted clients. Works on the basis of predefined contracts and frameworks. Some latitude to deviate from those conditions.
Required Qualifications
- Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services).
Desired Characteristics
- Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to work independently. Strong problem solving skills.