Services Project Manager 3
Summary
The Services Project Manager will lead the China Marine Lifecycle Service business by driving growth, managing pricing strategies, and overseeing operational efficiency. This role involves leading a high-performing team and collaborating within a global matrix organization to enhance customer satisfaction and market expansion.
In This Role, Your Responsibilities Will Be:
- Drive profitable growth of the China Marine Lifecycle Service business through strategic planning, pricing management, market expansion, and portfolio development.
- Enhance customer satisfaction and loyalty across China and Hong Kong by implementing customer-centric service models and strengthening customer relationships.
- Lead, develop, and motivate a high-performing service organization, including talent development, performance management, and team engagement.
- Optimize operational efficiency through process improvement, KPI management, digital tool adoption, and cross-functional collaboration.
- Monitor market trends, customer needs, and competitor activities to identify business opportunities and risks.
- Drive innovation and continuous improvement initiatives, leveraging global collaboration and best practice sharing.
- Promote a strong culture of safety, compliance, sustainability, and responsible business practices across service operations.
- Participate actively in global matrix leadership teams and contribute to regional and global business objectives.
Who You Are:
- A customer-focused leader who balances commercial growth with operational excellence.
- A strategic thinker who can translate market opportunities into actionable business plans.
- A collaborative people leader who develops talent and builds high-performing teams.
- A proactive problem solver with strong business judgment and decision-making capability.
- An individual who embraces innovation, continuous improvement, and change management.
- A communicator who can effectively engage customers, employees, and global stakeholders.
For This Role, You Will Need:
- Bachelor's degree in Business Administration, Engineering, or a related field.
- Minimum 5 years of experience in a similar leadership role, preferably within the marine, aftermarket, or service industry.
- Strong commercial acumen with proven ability to drive revenue growth and profitability.
- Experience managing pricing strategies, service offerings, and business performance metrics.
- Strong negotiation, communication, and stakeholder management skills.
- Fluency in English, both written and spoken.
- Strong analytical, problem-solving, and organizational skills.
- Ability to lead teams and drive results in a complex matrix organization.
Preferred Qualifications That Set You Apart:
- Experience in the marine lifecycle service or maritime industry.
- Knowledge of AP aftermarket business models and competitive landscape.
- Experience leading multicultural teams and working across global organizations.
- Strong understanding of customer service excellence and operational performance management.
- Demonstrated success in implementing business transformation, process improvement, or innovation initiatives.
- Familiarity with sustainability programs, safety management, and continuous improvement methodologies.
Our Culture & Commitment to You:
At Emerson, we are committed to fostering an inclusive, customer-focused, and performance-driven culture. We value collaboration, innovation, integrity, safety, and continuous improvement. You will have the opportunity to work with global teams, develop your leadership capabilities, and make a meaningful impact on business growth, customer success, and sustainable operations.