Services Sales Manager

Job Summary

Tetra Pak France is part of Market France Benelux and supports our customers in France. We work closely with our customers to understand their true needs, to secure that we, create and convey our services solutions that provide the greatest value for our customers.

We are now looking for a new colleague to join our Services Sales Team and drive sales of our Services portfolio across the West of France, contributing to food industry sustainability and performance.

The position is permanent and preferably based in the West of France. You are willing to travel up to 50% of the time, predominantly in France.

What you will do

The focus shall be to build strong customer relationship to achieve long term sustainable growth by managing the installed base life cycle to identify and capture short-, medium- and long-term business opportunities. Develop and drive execution of customer centric strategic operational account plans aligned to Tetra Pak and customer business objectives. Ensure that customer issues are resolved in a timely manner, and the resolution is accepted by the customer.

• Weekly/monthly travel to customers’ site
• Plan sales visits, analyse data about performance of machinery and prepare with possible solutions, improvement options
• Proactively sell the existing service portfolio (service contracts, upgrades, customer training, plant components and spare parts)
• Identify needs and qualifying opportunities with customers to obtain a quote request for products within Tetra Pak’s Services Portfolio
• Follow up on orders to ensure progress
• Keep customers and colleagues informed about the process by sharing relevant information frequently
• Close cooperation with sales administration team in preparing quotations, contracts

We believe you have

• You have a degree in Engineering/Science/Technology or equivalent and at least 3 years’ experience in a sales/customer facing position.
• Experience of food processing equipment is required.
• You are used to working to KPI and service levels.
• You are fluent in French both oral and written
• You are fluent in English both oral and written
• You are also comfortable with new digital technologies in your daily activities.

You are a committed and driven person who enjoys building strong relationships through clear communication and strong negotiation skills. You make it easy to work with you by sharing information openly and promptly with clients and colleagues. You are comfortable working independently, take ownership of your work, and feel motivated by achieving strong results.