Services Senior Specialist - Customer Service Management
Are you passionate about delivering exceptional customer support and driving operational excellence?
Partner with the best
As a Services Senior Specialist - Customer Service Management, you will be responsible for:
- Acting as the single point of contact for the timely and satisfactory resolution of customer concerns across assigned regions, products, or coverage areas.
- Developing and maintaining strong customer relationships to provide ongoing business support within designated geographic areas.
- Engaging and communicating effectively with diverse internal and external stakeholders.
- Serving as the primary escalation point for customer issues and coordinating internal teams to ensure prompt resolution and communication.
- Monitoring key service performance indicators (KPIs), with a focus on collections and dispute resolution.
- Collaborating with Finance and Operations teams to ensure accurate and timely billing.
- Implementing corrective actions, process improvements, and recovery plans in partnership with operational leadership.
- Preparing and delivering performance reviews, business updates, and reports for senior leadership.
Fuel your passion
To be successful in this role, you will:
Have:
- A Bachelor's degree from an accredited university or college; or a High School Diploma/GED with a minimum of 4 years of experience in Services.
- A minimum of 3 additional years of experience in Customer Service Management.
- Be based in UAE.
Desired Characteristics:
- Strong verbal and written communication skills.
- Excellent interpersonal and leadership capabilities.
- The ability to influence stakeholders and lead small teams.
- Experience leading initiatives of moderate scope and impact.
- Strong project coordination and prioritization skills.
- Effective problem-solving, analytical, and organizational abilities.
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits