Servicing & Ops Product Manager
Summary
Product Manager in JPMorganChase’s Merchant Services team, owning the lifecycle of servicing and operations tools to deliver customer value and scalable solutions.
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Merchant Services Servicing & Operations, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Support stakeholder engagement efforts to gather and prioritize product requirements, ensuring our solutions align with their needs and expectations.
- Collaborate with internal teams regarding servicing tool related inquiries and feedback.
- Contribute to defining and managing the product roadmap, ensuring alignment with company goals and customer needs.
- Assist in conducting analysis and market research to identify opportunities for automation.
- Monitor product performance and user feedback to support continuous improvement and innovation.
- Help develop and deliver product training and documentation to ensure successful adoption and utilization of servicing and operations tools.
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Required qualifications, capabilities, and skills
- 7+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Basic understanding of merchant services preferred.
- Demonstrated ability to support the launch and management of software products.
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and engage with clients.
- Ability to thrive in a fast-paced, dynamic environment.
- Excellent stakeholder management and communication skills - you translate complexity into clarity