SFRRN Program Manager

Position Summary:

This position manages SFRRN grants and contracts and supports operations across its 8 network partners, while collaborating with community organizations, coalitions, and government agencies. The SFRRN Program Manager also partners closely with the SFILEN Program Manager and supervises the SFILEN & SFRRN Program Coordinator.

About Chinese for Affirmative Action (CAA)

CAA was founded in 1969 to protect the civil and political rights of Chinese Americans and to advance multiracial democracy in the United States. Today, CAA is a progressive voice in and on behalf of the broader Asian American and Pacific Islander community. CAA advocates for systemic change that protects immigrant rights, promotes language diversity, and remedies racial and social injustice.

About SF Rapid Response Network (SFRRN)

The San Francisco Rapid Response Network (SFRRN) is a 24 hours a day, 7 days a week, immigration enforcement response hotline serving the City of San Francisco. Founded in 2008, and revamped in 2016, SFRRN was one of the first, and remains one of the few 24/7 immigration enforcement response hotlines in the country. SFRRN houses 8 immigration focused community based organizations who staff the 24/7 hotline, verifies immigration enforcement activity in San Francisco, connects San Franciscans to legal and accompaniment services, and provides immigration centered Know-Your-Rights education to immigrant community members citywide.

In 2026, CAA became the lead and fiscal agency to house the San Francisco Immigrant Legal & Education Network (SFILEN) and SFRRN. As a founding and active member of these networks, CAA is committed to the health and wellbeing of both collaboratives in order that partners may continue to serve immigrant communities with immigration legal services and community education in the face of heightened immigration enforcement and rising xenophobia.

Position Description

Reporting to the Managing Director of Programs, the Program Manager manages SFRRN grants and contracts, oversees and supports network operations amongst the 8 partners, and works closely with other community based organizations, collaboratives, and government entities to ensure the success of these strategies. Some partner groups include: The San Francisco Immigrant Legal Defense Collaborative, California Coalition for Immigrant Justice, Northern California Rapid Response Networks, Bay Area Rapid Response Networks, as well as entities coordinating accompaniment, verification, and city agencies such as the Mayor’s Office, Office of Civic Engagement and Immigrant Affairs, San Francisco Police Department and San Francisco Sheriff's Office. This position works very closely with the San Francisco Immigrant Legal and Education Network (SFILEN) Program Manager, and supervises the SFILEN and SFRRN Program Coordinator. Ensure the general public receives timely

Key Responsibilities

Manage SFRRN Contracts and Grants

• Host regular SFRRN meetings (Monthly Dispatcher Meetings, Monthly Executive Director Meetings, and adhoc meetings and trainings as needed), including agenda setting, facilitating, and completing follow-up as needed, with decision makers, dispatchers, and with external partners.

• Ensure network and partner success in timely implementation and completion of: program activities, deliverables and goals, performance measures, reports, partner agreements including compliance requirements, and other funder requirements across all SFRRN related funding sources.

• Manage SFRRN programming towards demonstrable impact, timely completion, and strengthened partnerships.

• Coordinate with AACRE Capacity, and CAA leadership on contract implementation, including execution of contracts, MOUs, compliance, reporting and invoicing, and program development and evaluation.

• Assist with budget planning and development, expense tracking, and budget monitoring on SFRRN related funding.

• Work with SFILEN and SFRRN Program Coordinator to coordinate meetings and successful completion of monthly invoicing, reporting, and documentation processes.

• Ensure smooth and efficient operations and communications amongst partners.

• Develop and maintain operational systems, tracking tools, reporting processes, program files, and documentation necessary to support effective and efficient network operations.

• Respond to partner inquiries.

• Train and onboard new hotline dispatchers including maintaining and updating all hotline dispatcher training materials with timely updates related to immigration enforcement policies, court protocols, and other issues that may impact migrants at risk of arrest, detention, and deportation.

Coordinate Responses to Immigration Enforcement Activity Against San Francisco Residents in San Francisco

• Coordinate with verifiers to respond to reports of sightings of immigration enforcement activity and/or agents within San Francisco.

• Ensure directly impacted migrants receive legal support through coordination between dispatchers and SFILDC, and other parties as needed.

• Ensure families of those arrested, detained, or deported receive wrap around support through appropriate referrals by dispatchers.

• Coordinate with local law enforcement as needed, to clarify roles in law enforcement activities, and confirm/disconfirm local law enforcement involvement in federal immigration enforcement activities.

• and accurate information regarding immigration enforcement in San Francisco. (See “Communication” below).

• Manage scheduling for SFRRN dispatcher shifts to ensure appropriate coverage.

• Create and maintain systems, processes, procedures, and technology to support efficient and effective rapid response to immigration emergencies, including regular assessments and evaluations with dispatchers, SFILDC, community partners, and technology team to troubleshoot issues that impede SFRRN operations.

• Lead or support in community-led campaigns related to anti-immigration enforcement efforts and/or freedom campaigns.

External Coordination with RRN Partners (Formal and Informal)

• Provide political leadership on immigrant rights, particularly as it relates to issues of immigration enforcement.

• Represent SFRRN externally in meetings and at events regarding immigration issues, particularly immigration enforcement.

• Participate in regular meetings with the San Francisco Immigrant Legal Defense Collaborative (SFILDC), San Francisco Immigrant Legal & Education Network (SFILEN), organizations conducting local verification efforts, and organizations providing accompaniment, to ensure smooth operation of rapid response systems to address arrests, detentions, and deportations of San Francisco residents.

• Participate in meetings and share timely and accurate information, including data reports regarding immigration enforcement in San Francisco, and case updates regarding arrests, detentions, and deportations, with the City of San Francisco including the Mayor’s Office, Office of Civic Engagement and Immigrant Affairs, Supervisor offices, and relevant City agencies or employees.

• Liaise with key rapid response entities including California Coalition for Immigrant Justice (CCIJ), and Bay Area Rapid Response Networks (BARRN) to ensure that the San Francisco Rapid Response Network is coordinating regionally, and following and sharing best practices.

External Communication

• When appropriate, share timely and accurate public updates regarding immigration enforcement trends and updates, local immigration enforcement activity in San Francisco and/or impacting San Francisco residents through formal SFRRN communication platforms, and the media.

• Create content, manage and maintain SFRRN specific communication platforms, such as social media, and subsequent content, to ensure that timely and accurate information is shared with the public regarding immigration enforcement updates and trends, and local immigration enforcement activity in San Francisco and/or impacting San Francisco residents.

• Develop and maintain an editorial calendar for SFRRN communication platforms

• Create and post content for SFRRN platforms.

Supervision

• Oversee and supervise the SFILEN & SFRRN Program Coordinator, including assigning and directing work, setting clear expectations, providing guidance and coaching, identifying training needs, offering regular feedback.

• Ensure that supervisory practices align with organizational policies, provide developmental and corrective feedback, and implement AACRE guidelines for progressive discipline, if necessary

• Support team members to meet objectives, encourage skill development, and promote a practice of collaboration and accountability

• Work closely with the SFILEN Program Manager, and manage supervisee’s development plans and conduct regular performance evaluations

• Develop and implement team goals, effective processes for team operations, and resolve complex issues within and across teams.

Fundraising

• Participate in funder meetings upon request.

• Inform and prepare materials for funder meetings and fundraising efforts.

• Support development of funding proposals and budgets, including budget modifications.

Other Duties

• Be a dispatcher on the Rapid Response Hotline, where back up is needed. This includes answering hotline phone calls, triaging emergency immigration situations, completing intake forms, and communicating with various stakeholders to coordinate service referrals. Shifts take place throughout the day, after hours, and overnight, and requires use of a web based platform, and the Signal app.

• Manage vendors and contractors such as translators/interpreters, graphic designers, trainers and other consultants, ensuring they meet project goals and requirements.

• Perform administrative duties as required for position.

• Perform other duties as assigned to support the overall mission of the organization.

• Contribute to a positive work environment in alignment with organizational values.

Required Qualifications

• Strong commitment to the mission and values of CAA and SFRRN, including a commitment to immigrant rights, social justice, equity, and civic engagement, and ability to render organizational values into practice

• Bachelor's degree in related or relevant field, and 2-3 years of program management nurturing immigrant rights coalitions, or equivalent combination of education and experience

• Ability to facilitate consensus building among diverse groups, build and manage systems and processes for collaboration, communication, and decision making

• Proven track record managing external relationships and building meaningful partnerships, community coalitions and/or alliances.

• Strong administrative background, attention to detail, problem-solving, and analytical skills

• Experience with and commitment to advancing the rights of working class, limited-English proficient, immigrant communities of all statuses

• Knowledge of Bay Area organizations serving working class and monolingual immigrant communities of all statuses

• Culturally competent and adept at working with low-income, newcomer, and immigrant communities in a social justice context

• Strong commitment to connecting underserved, underresourced communities to services

• Commitment to strengthening the local, state, and national immigrant rights movement

• Experience with immigrant rights campaigns

• Experience with social media tools (e.g. Instagram)

• Experience with supervision of employees from various backgrounds.

• Ability to work non-standard office hours such as weeknights and weekends as needed.

Desired Qualifications

• Experience with analyzing and documenting data trends and outcomes

• Experience developing original content for communicating immigrant rights issues to the public via organizational communication platforms and through the media

• Bilingual Spanish speaker