SHARED SERVICES - Oracle Fusion HCM Operations & Support

Act as the primary SME for Oracle Fusion HCM across all modules.
Manage end-to-end issue triage, troubleshooting, incident resolution, and escalation.
Monitor integrations, batch jobs, OIC, HDL, SFTP transfers, and system interfaces.
Manage user access, roles, permissions, user provisioning, and security governance.
Ensure compliance with incident management SLAs and maintain high system availability.
Conduct root cause analysis (RCA) for recurring and critical issues.
Coordinate with Oracle Support, implementation partners, and IT teams for system resolution.
Maintain system health monitoring processes and proactively identify risks.

Act as the single point of contact (SPOC) between HR Operations and HR Technology teams.
Facilitate requirement gathering sessions with HR process owners.
Maintain and govern centralized requirements and enhancement trackers.
Translate business requirements into detailed Business Requirement Documents (BRDs).
Ensure proper prioritization, approvals, and governance of all technology enhancement requests.
Publish regular status reports on requirements, projects, and system enhancements.
Drive stakeholder communication and ensure timely response to queries and requests.

Review Oracle quarterly release notes and assess business impact.
Recommend feature adoption and opt-in/opt-out decisions.
Coordinate UAT, regression testing, and production readiness activities.
Manage pre- and post-instance refresh activities.
Maintain Fusion SOPs, user guides, and process documentation.
Support internal and external audits through timely provision of logs, reports, and evidence.
Ensure maker-checker controls and documentation are audit-ready at all times.
Update training materials and knowledge repositories following releases.

Analyze end-to-end HR processes including:
- Employee Onboarding
- Payroll Administration
- Leave Management
- Background Verification
- Employee Data Management
- Exit & Full and Final Settlement
- Compliance Processes
Conduct process mapping and gap analysis exercises.
Identify bottlenecks, manual interventions, control gaps, and opportunities for automation.
Drive system-driven improvements through workflow redesign, configuration changes, and integration enhancements.
Facilitate Design Thinking workshops to identify pain points and innovative solutions.
Quantify business improvements through productivity, accuracy, and turnaround time metrics.

Identify opportunities to automate HR operational processes.
Develop AI solution assessments and business cases.
Drive implementation of automation solutions using:
- Power Automate
- Oracle Fusion capabilities
- Digital workflows
- Conversational AI solutions
Collaborate with IT teams on AI solution design and deployment.
Evaluate and pilot Agentic AI use cases such as:
- Intelligent case routing
- Automated classification
- Predictive analytics
- Compliance monitoring
- Employee query automation
Measure business impact of automation initiatives through effort savings and quality improvements.
Build AI awareness and capability within HR Operations teams.

Maintain enterprise-level HR reports and dashboards.
Develop OTBI, BI Publisher, Power BI, and other analytical reporting solutions.
Conduct periodic data audits and reconciliation exercises.
Drive data accuracy and data governance initiatives.
Publish management dashboards for HR leadership, business teams, and Finance.
Develop actionable insights to improve HR performance and decision-making.
Track HR operational metrics, SLA performance, compliance indicators, and process outcomes.

Key Competencies

The role will be successful when it delivers:

Stable and reliable Oracle Fusion system operations.
High SLA adherence for issue resolution and support activities.
Effective requirement governance and stakeholder satisfaction.
Timely and successful Oracle quarterly release management.
Measurable HR process improvements and automation outcomes.
Increased adoption of AI and digital solutions.
Accurate and actionable HR reporting and analytics.
Strong audit readiness with zero critical compliance findings.
Improved employee and HR Operations experience through technology-led transformation.

Bachelor's degree in Engineering, Information Technology, Human Resources, Business Administration, or related field.
MBA / PGDM / HR specialization preferred.
Oracle Fusion HCM Certifications preferred.

8–12+ years of experience in HR Technology, HRIS, Oracle Fusion HCM, or HR Transformation environments.
Experience working with HR Shared Services (HRSS) or Global HR Operations preferred.
Hands-on experience managing Oracle Fusion HCM modules.
Experience in business analysis, BRD development, process redesign, and automation initiatives.
Exposure to AI, workflow automation, Power Platform, or digital transformation projects preferred.