SharePoint & M365 Support Expert (Workplace Platform) (h/f)
Are you an experienced SharePoint and Microsoft 365 expert with a passion for solving user challenges and driving adoption?
There is an opportunity to support and optimize a global Workplace platform, partnering closely with L2/L3 support teams to keep collaboration running smoothly across a large, international organization.
Skills & Experience:
- Expert-level Microsoft SharePoint
- Expert-level Microsoft 365 (M365)
- Expert-level Microsoft Teams
- Strong written and spoken English for clear, effective ticket resolution
- Proven ability to translate business needs into technical requirements
- Comfortable engaging directly with end users and technical support teams alike
Main Responsibilities:
- Provide high-quality, hands-on SharePoint user support within the Workplace platform
- Translate business and user requirements into clear technical specifications for L2/L3 support teams
- Handle and resolve "how-to" support tickets efficiently, in English
- Actively participate in specialized meetings and on-site discovery sessions
- Continuously enhance user experience and drive better adoption of SharePoint across the organization
Why this role: You will be at the heart of a Workplace transformation effort, acting as the bridge between everyday user needs and technical delivery. This is a chance to apply deep M365 expertise in a role with real, visible impact on how thousands of people collaborate day to day.