Shelter Case Manager, Outreach/Peer Support (47424)

Position Summary

The Shelter Case Manager, Outreach/Peer Support is a key member of a multidisciplinary team dedicated to helping shelter participants achieve long-term housing stability. This role provides compassionate, trauma-informed support to individuals residing in an ACCESS shelter, including seniors, people with disabilities, and people experiencing significant vulnerabilities.

The ideal candidate brings experience working with individuals impacted by houselessness, substance use, mental health challenges, and trauma histories. This position partners closely with participants to develop individualized housing plans rooted in participant choice, self-determination, and empowerment. Through coordinated care, consistent engagement, and strength-based support, the Shelter Case Manager helps participants build the skills and stability needed to successfully transition into and maintain permanent housing.

Primary Duties & Responsibilities

· Maintain a minimum caseload of households who are enrolled in an ACCESS housing stabilization program as determined by ACCESS procedures.

· Maintain a minimum caseload of households who are enrolled in an ACCESS Shelter program as determined by ACCESS procedures.

· Build trusting, supportive relationships with shelter participants through trauma-informed, person-centered progressive engagement case management.

· Conducts intakes, assessments, and ongoing housing stabilization case management planning activities.

· Develop individualized housing stabilization plans that reflect participant goals, strengths, and preferences.

· Support participants in obtaining identification, benefits, employment, healthcare, transportation, and other stabilizing resources through housing stabilization planning.

· Coordinate care with internal teams and external partners, demonstrating direct, professional, and respectful communication to ensure a collaborative and seamless participant experience.

• Work as a lead in Medford Severe Weather Shelter (MSWS) when activated. Shifts include, but are not limited to evening, overnight and weekend shifts.

· Maintain accurate, timely documentation of case notes, service plans, and outcomes in accordance with agency and funding requirements.

· Promote a safe, respectful, and inclusive shelter environment that upholds participant dignity and autonomy.

· Represents ACCESS positively and professionally in shared spaces.