【身心障礙者專區】 國際行銷客服專員 | International Customer Service Representative (Lollipop品牌) 【身心障礙者專區】

【身心障礙者專區】 本職缺是爲了身心障礙者所設立的職缺，應徵者需具有身心障礙手冊，應徵時請註明身障類別暨使用輔具。

Job Purpose:
A Customer Service Representative will act as our clients’ primary point of contact, provide product information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Job Responsibilities:

• Communicate with international customers(including Taiwan) , and respond promptly to customer inquiries.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Identify customer needs and provide accurate, valid and complete information by using the right methods/tools.
• Keep records of customer interactions, transactions, comments, and complaints.
• Review customer service quality on a regular basis and make adjustment to maximize customer satisfaction.

Required Skills/Qualifications:

• Fluent English reading and writing ability and excellent communication and presentation skills
• Proven 1-2 year(s) customer support experience or experience as a Client Service Representative or any other similar role.
• Customer orientation and ability to adapt/respond to different types of characters.
• You are patient, empathetic, and passionately communicative and genuinely excited to help customers.
• You are confident at troubleshooting and investigate if you don’t have enough information to answer customer questions or resolve complaints. (Our Product Development and Tech Teams are your strong back-up!)

[Nice to Have]

• Knowledge in Japanese, French, German, Italian, or Spanish is a great plus.
• Have great interest in Baby Monitor Technology or possess experience in baby nurturing care is plus.
• Zendesk experience is preferred and will be considered for additional points and salary adjustments based on proficiency.