Shift Lead

Job Title: Shift Lead

Reports to: General Manager

Classification: Full-time, hourly pay

Starting wage: $19.48/hour + tips

What's the job?

Shift Leads are highly-skilled team members who know the ins and outs of their cafe. They act as the go-to person when the ACL and GM are not available, and ensure quality standards are being met across the team. Shift Leads operate with curiosity and lead by example. They run shifts, can work in any position, and ensure the next day is set up for success.

Shift Leads demonstrate a complete understanding of G&B and GGET values and standards, as outlined in the Company’s training documents. They are accountable for maintaining a positive work environment and ensuring fair and consistent treatment of all staff.

Key Responsibilities

• Run effective and efficient shifts
  • Run breaks
  • Manage shift deployment
  • Ensure task list accountability
• Operate at a Level 2 expertise in every position
  • Open and close the cafe
  • De-escalate conflict with guests as needed
  • Operate with high technical skill and hospitality expertise
  • Complete basic troubleshooting on equipment
• Act as a bearer of quality standards for the team

• Perform regular QC for both food and beverages

• Support in training team members through coaching and shadow shifts
• Maintain cleanliness and safety standards in the cafe

• Manage cafe opens and closes with owner expertise
  • Record waste logs
  • Record transfer logs
  • Manage cash handling and tips
  • Validate deliveries
  • Support General Manager and Assistant Cafe Leader in end of period duties

Other Job Duties

• Be kind, engaging, and knowledgeable about our offerings and about coffee generally
• Hold staff accountable for quality control of product, recipes, equipment operation and maintenance
• Proactively pass on CS knowledge to new staff
• Coach and empower team members to take ownership of each customer’s experience
• Coach other team members in time management, task completion, and intentional operation
• Be positive and honest
• Display excellent hospitality to all customers and coworkers
• Hustle, serve guests with magical speed
• Display confidence and seek to constantly improve your skills in all aspects of daily coffeebar operations, including but not limited to:
  • Customer service
  • Coffee brewing and espresso extraction
  • Drink finishing
  • Serving food
  • Dishwashing and general cleaning
• Handle cash and card transactions, ensuring accurate keeping of your till
• Stay up-to-date with all menu offerings
• Take pride in the condition of your workspace