Shift Lead

At Great American Cookies, the Shift Lead is responsible for supporting the Store Manager with the overall operations of the store. Their duty is to oversee day-to-day operations while creating a fun environment for guests that will keep them coming back time and time again.

This position reports to the Store Manager in a particular operating location. The Shift Lead is responsible for managing their individual shift, decorators, and associates. Additionally, they are responsible for maximizing sales growth, operating the store per company standards, and delivering exceptional customer service consistent with the culture of Great American Cookies and FRH.