Shift Lead OR

Von Ebert Brewing Taproom Shift Lead

Team Member Responsibilities:

All Leads, regardless of position, share responsibility of and are accountable for following the Von Ebert Brewing Shift Lead Team Member Description in conjunction with the following job description specific to this position in the company.

Team:

• Handles shift-by-shift coaching of team members
• Keeps direct supervisor informed of all employee relations issues, especially potential discrimination or harassment of any kind
• Creates and executes plans for self-development, including but not limited to use of formal company training programs
• Ensures compliance with all applicable wage and labor laws
• Focuses on Team Member and Guest safety.
• Ensures Team Members are trained on and perform their duties in a safe manner following all standard operating procedures.
• Reacts and acts according to company specified protocol when a Team Member or guest is injured
• Ensures all Team Members have current and valid permits, training and certifications for their positions

Guest:

• Models hospitality skills/behaviors, including regular interaction and engagement with guests
• Ensures guest satisfaction, inspires guest loyalty and ensures responsible alcohol service, through effective shift execution
• Effectively handles guest complaints during shifts, turning unsatisfied guests into satisfied guests

Quality Operations:

• Utilizes all compliance systems, manager tools and procedures both in a timely manner, and with integrity (including but not limited to CSP/SOP’s, restroom checks, ticket tracker, line checks, guest check audits) to ensure proper shift execution
• Conducts administrative manager functions as needed (entering invoices, end of day procedures, etc.)
• Maintains high cleanliness standards and informs General Manager of any concerns.
• Helps to ensure adherence to ServSafe Alcohol, Food and HACCP standards, with specific responsibility for Food Safety and HACCP
• Assists in the rollout of new company programs, policies and procedures as requested
• Manages overall Audio-Visual Experience

Sales and Profits:

• Effectively manages shift labor to match business demands. Avoids the use of overtime.
• Plans meal periods and rest breaks in accordance with company, state and federal guidelines
• Is actively engaged in store operations and supports Team Members in all aspects of guest service
• Safeguards restaurant assets
• Understands and executes all new product and marketing promotions
• Manages shifts to achieve sales and profit goals including labor and food cost management, and controlling expenses

Additional Requirements & Responsibilities:

• Must possess proper food handlers and alcohol dispensing certifications as required by law
• Must possess valid driver's license and appropriate level of insurance to drive personal car on company business
• Satisfactory criminal and motor vehicle records history
• Knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security systems and procedures, computer operations
• Well-developed people management skills, communication and listening skills. Must be flexible and adaptable to change
• Demonstrated time management and organizational skills
• Must be self-motivated, detail oriented and have a passion for teaching others
• Must be able to work a flexible schedule including days, nights, weekends and holidays
• Work as a contributing member of a team
• Analyze situations, identify and troubleshoot problems and implement solutions
• Knowledge of profit and loss statements, food and liquor inventory, and restaurant cost control methods
• Motivate others while providing work direction, training, and leadership
• Read and comprehend written materials, write in grammatically correct sentences, and perform basic to intermediate mathematical computations
• Take direction, communicate and execute team and company objectives

The duties of this position may change from time to time

Nights and weekends required, part-time with room for growth