Shift Lead Part Time 25 - 35 Hours Cincinnati Anderson

✨ SHIFT LEAD – ALTITUDE TRAMPOLINE PARK (TPOG) ✨

Join a high-performance team. Lead with Pride & Passion.

Altitude Trampoline Park is seeking driven, accountable, guest-focused Shift Leads ready to elevate the guest experience and support the relaunch of key park attractions. This role is perfect for leaders who thrive in fast-paced environments and want to grow within a franchise group that rewards performance and excellence.

📌 Position Summary

Shift Leads are front-line leaders accountable for operational execution, staff development, safety enforcement, and a predictable guest experience. You will serve as the manager on duty and set the tone for professionalism, performance, and culture each shift.

⭐ What You'll Lead & Own

Operational Leadership

Act as the on-duty manager overseeing all park operations and team members.
Ensure completion and verification of daily tasks through Jolt and in-park walkthroughs.
Maintain a clean, organized, and safe facility at all times.
Enforce all safety rules and company policies consistently.

Guest Experience Excellence

Deliver a predictable, elevated guest experience during every interaction.
Support birthday parties, events, and peak rush periods with structure and confidence.
Handle guest concerns professionally while maintaining service recovery standards.

Team Development & Accountability

Lead the Pre-Shift Meeting to align staff on priorities, assignments, goals, and standards for the shift.
Motivate and coach team members using the seasonal Pride & Passion initiative.
Hold staff accountable to expectations, professionalism, and task completion.
Document performance concerns and follow the 3-write-up corrective process.

Operational Execution

Oversee party flow, check-in, and room readiness with consistency.
Ensure all attractions are properly staffed and maintained, using the iPad-based digital maintenance log to report issues accurately.
Support sales initiatives, membership offers, concessions upselling, and retail goals.

📅 Schedule Requirements

This role requires dependable availability during high-volume times.

Shift Leads must:
✔ Work two weekend days each week
✔ Close at least two nights per week
✔ Maintain reliable, consistent scheduling availability

Accountability is essential - flexibility is a bonus.

📈 What We're Looking For

You are a strong fit if you:

Lead by example with presence, energy, and professionalism
Thrive in fast-paced, guest-centric environments
Are confident directing a team and giving real-time coaching
Maintain high standards for safety, cleanliness, and execution
Are dependable, organized, and solutions-focused
Want to grow into a future Assistant Manager or General Manager role

🎯 Goals for This Role

Strengthen staff accountability and shift structure
Improve guest experience consistency and service scores
Support membership recovery and revenue growth
Drive predictable party and attraction operations
Build a culture of excellence, pride, and ownership

💼 Qualifications

Prior leadership or supervisory experience preferred
Excellent communication and team-management skills
Ability to lead in a fast-paced environment
Commitment to professionalism and reliability
Positive attitude and strong problem-solving abilities

🚀 Why Join Altitude?

Altitude (TPOG) invests in leaders.
Strong Shift Leads are developed into the next generation of Assistant Managers, GMs, and multi-unit leaders as our parks grow.

📨 Ready to Make an Impact?

Apply now and help shape the next phase of growth at Altitude.
Join a team that leads with Pride. Passion. Performance.

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