Shift Leader-Annapolis, MD

Are you seeking a career path? Do you have leadership skills? High’s is seeking success minded individuals that are looking to climb the ladder to a fabulous career.

The Shift Leader (SL) is responsible for supporting the Store Manager in the day-to-day store operations. The SL is a key partner in meeting performance and profit goals. In partnership with the Store Manager, the SL is responsible for customer and employee satisfaction, brand standards and store profitability. The SL ensures exceptional customer experiences and supports our vision of being "Fast, Fresh & Friendly".

• Maintain and drive high standards and expectations around food quality, customer service, food safety and store cleanliness by empowering store employees.
• Supervise the day-to-day tasks of all store employees.
• Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.
• Ensure adherence to all Food Service Program procedures and standards, overseeing the successful daily operations and sanitation requirements of the program.
• Motivate, encourage, and challenge customer service representatives.
• Lead by example to ensure all daily tasks are completed in the store. Appropriately delegate tasks to Customer Service Representatives and follow-up as necessary.
• Enforce established daily operating procedures to maintain a clean, adequately stocked, organized and well-kept store to provide a positive customer experience.