Shift Manager - Full Time

Lead daily cafe operations while fostering an inclusive, upbeat team environment and delivering a standout customer experience.

Job Summary and Mission

321 Coffee is a coffee shop and roaster built on inclusion. We aim to provide meaningful work experiences to individuals with intellectual and developmental disabilities. We believe in doing business the right way, and we’re looking for an individual who shares this passion for inclusion and belonging.

321 Coffee is growing, and we are excited to hire upbeat, caring, and proactive doers to champion the 321 experience in our cafes. This role is for someone who loves to work with other people, take ownership of the shop’s day-to-day needs, and find enjoyment while doing it all. You will work alongside some of the best baristas and work with other managers to achieve operational success. The Shift Manager is essential to executing the inner workings of each location during a shift to create a fun experience that is inclusive to all.

Shift Managers will have a “home” location where they take responsibility for that shop's staff and operations. Shift Managers will be available and sometimes expected to cover shifts at other 321 Coffee locations.

Summary of Key Responsibilities

Responsibilities include but are not limited to:

• Open and close shop
• Oversee team to take and prepare excellent drinks, products, and catering orders
• Lead and develop employees
• Ensure work safety and cleanliness
• Keep the shop running efficiently by anticipating any needs
• Create a welcoming environment for guests and our team
• Engage with others to share the 321 Coffee mission
• Assist in scheduling employees and overseeing swap/drop requests
• Assist in monitoring/restocking inventory + maintaining vendor relationships
• Assist in scheduled maintenance
• Attend scheduled manager meetings
• Support the on-call rotation
• Other duties as assigned by Company

Basic Qualifications

• Prior experience is a plus but not required
• Ability to lift items weighing up to 25 lbs for restocking inventory
• Ability to move kegs weighing up to 50 lbs

Required Knowledge, Skills, and Abilities

• Eager to learn new skills and request help when needed
• Excellent communication skills (written and verbal)
• Ability to lead and develop a diverse team
• Engage with customers and provide outstanding customer service
• Attend required shifts and maintain punctuality
• Ability to use and troubleshoot point-of-sale technology
• Ability to learn and use Microsoft products (specifically Outlook, Teams, and Excel) and 7Shifts scheduling software
• Experience working with adults with intellectual and developmental disabilities and/or experience in the food & beverage or customer service industry is a plus
• Ability to work weekends

Equal Opportunity

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. As an equal opportunity employer 321 Coffee provides equal employment opportunity for all individuals employed by, or seeking employment with 321 Coffee, without regard to race, age, color, religion, sexual orientation or expression, citizenship, sex, marital status, national origin, pregnancy, disability, genetic information, or status as a disabled veteran or Vietnam era veteran, criminal history, or other criteria as may be established by state or local ordinance in areas where 321 Coffee does business.

Compensation

$17.50 an hour + tips (previously between $4.00 - $7.00 an hour)

Benefits

• Full-time employees are eligible for:
• Paid Time Off (4 weeks/year)
• Flexible Paid Time Off (accruing starting at 3 weeks per year)
• Additional Paid Time Off (1 week per year) for the Company Holiday Winter Week Closure (12/24-1/1)
• Blue Cross Blue Shield NC Health Insurance Plan
• Group health insurance plan with employer contributions toward employee premiums
• Including Medical, Dental, and Vision plans
• All employees are eligible for:
• 401(K) Plan
• Free Shift Drink

Apply

Applications will be reviewed on a rolling basis.

If you need accommodation due to a disability, please contact [email protected]

If you receive disability benefits, please consider the resources available from the North Carolina Council on Developmental Disabilities here.