Shift Manager
We are looking for an energetic and responsible Shift Manager to support the daily operations of our outlet.
You will take charge of assigned shifts, coordinate the service crew and ensure that daily operations run smoothly. You will also work alongside the team during busy periods while maintaining high standards of service, food safety and outlet cleanliness.
What You'll Be Doing
Take charge of outlet operations during assigned shifts
Coordinate crew deployment and assign daily duties
Ensure smooth and efficient service during peak periods
Supervise and support service and kitchen crew
Maintain high standards of customer service
Handle customer enquiries and resolve service issues when required
Monitor food preparation, product quality and service standards
Ensure proper food safety, hygiene and cleanliness procedures are followed
Assist with cashiering and cash reconciliation
Monitor stock levels and coordinate replenishment when required
Carry out opening and closing procedures
Complete basic shift records and operational reports
Train and guide new crew members
Ensure company policies and operational procedures are followed
Support the Outlet Manager with day-to-day outlet operations
Who We're Looking For
- Minimum GCE N/O-Level or equivalent
- Minimum 2 years of experience in F&B, fast food or outlet operations
- At least 1 year of supervisory or team-leading experience
- Able to lead, motivate and coordinate a team during daily operations
- Strong communication and interpersonal skills
- Responsible and confident in handling operational issues independently
- Able to work effectively in a fast-paced environment
- Customer-focused with good problem-solving skills
- Able to work rotating shifts, weekends and public holidays
Work Schedule
Full-time position
5-day work week
Rotating morning and closing shifts
Weekend and public holiday shifts based on roster
Employee Benefits
- Staff meals provided
- Staff discounts
- Career progression opportunities
- Medical benefits