Shift Manager (MultiBrands Cleveland Airport - Cleveland, OH)
Shift Manager – Airport Operations
Fresh Dining Concepts, LLC
Location: Cleveland Hopkins International Airport (Multiple Locations)
Fresh Dining Concepts is a leading franchisee of GoTo Foods, the franchisor for Auntie Anne’s, Carvel, Cinnabon, and Jamba Juice. We operate multiple high‑volume locations across the United States, including several units at Cleveland Hopkins International Airport, and are seeking experienced, motivated Shift Managers to support daily operations and lead teams in a fast‑paced airport environment.
Position Summary
The Shift Manager is responsible for overseeing day‑to‑day store operations during assigned shifts, ensuring exceptional guest service, product quality, food safety, and compliance with brand standards, Fresh Dining Concepts policies, and airport security requirements. This role includes supervising Team Members, supporting sales goals, and maintaining operational excellence in an airport setting.
Job Duties and Responsibilities
Include, but are not limited to:
- Supervise and lead Team Members during assigned shifts to ensure smooth and efficient operations.
- Prepare and oversee the preparation of Auntie Anne’s, Cinnabon, and/or Jamba Juice products, including dough, lemonade, butter, dips, yogurt, fresh fruit, smoothies, bowls, and juices.
- Ensure all products meet brand standards for quality, taste, appearance, and food safety.
- Monitor and operate ovens, warmers, blenders, mixers, and other equipment safely and correctly.
- Assign tasks, manage breaks, and deploy staff effectively to meet airport traffic demands.
- Coach, motivate, and provide real‑time feedback to team members to promote performance and accountability.
- Ensure compliance with TSA, airport authority, health department, OSHA, and company regulations.
- Manage cash handling, POS transactions, shift counts, and basic inventory controls.
- Resolve guest concerns professionally, recognizing the time‑sensitive nature of airport travelers.
- Actively support suggestive selling and upselling to drive sales and improve check averages.
- Ensure opening and closing procedures are completed accurately, including cleanliness, equipment setup/breakdown, and security protocols.
- Maintain a clean, safe, and organized work environment at all times.
- Ensure all team members are in proper uniform and wearing required airport identification badges.
- Maintain punctuality and dependability for shifts, including early mornings, evenings, weekends, and holidays.
- Communicate effectively with other managers and leadership regarding staffing, performance, and operational needs.
- Uphold and enforce Fresh Dining Concepts, LLC policies and procedures.