Shift Manager Team Lead
Essential Functions:
- Adherence to NSG standards of business conduct and its values and principals
- Act as a role model for Shift Managers, Supervisors and Operators regarding Safety and Quality.
- Ensure that a commitment to ‘Customer First’ is embedded within the culture of the team.
- Ensure the current NSG business strategy and company objectives are communicated, understood, and applied by the operations team.
- Develop talent within your team for succession planning.
- Act as a liaison between shift managers and department managers.
- Ensure commitment to and execution of training plans developed by department managers.
- Ensure proper communication channels are established to communicate department needs and process changes to the operations team.
- Ensure standardization of process operations and responses between shifts through use of standard operating procedures
- Advocate on the behalf of supervisors and operations team for documentation and training needs from relevant departments.
- Coordinate/schedule training for new hires in all departments, working with other team leaders.
- Assist/supply support during execution of problem-solving techniques (i.e. eight-step, 5-why, fishbone) to ensure the operations team perspective and knowledge is considered.
- Assist ensuring data is collected by the operations team for continuous improvement projects as specified by department managers/engineers.
- Manage resources to ensure continuous coverage of operations as situations arise.
- Identify gaps and risks to operation’s team knowledge and skill level. Communicate gaps and risks with the department managers and develop a plan to eliminate the gaps and risks.
- Maintain positive relations with the work force.
- Actively utilize the employee involvement processes.
- Responsible for auditing of:
- Safety systems (ksb, safety walk and talk, haz id, quick kaizen, safety audit, SOP audit) Adherence to production processes
- Execution of department requests
- Employee productivity
- Demonstrate accountability for the entire site during shifts via understanding the situations and escalating when appropriate.
- Other duties assigned by manager.
Top 3 Competencies Needed for Success in the Role:
- Passion for Excellence
- Strategic Thinking
- Empowers and Develops
Qualifications Required:
- Bachelor’s Degree or equivalent (4+ years of direct experience in operations)
- Supervisory and leadership experience in a continuous manufacturing setting
- Required to have a working knowledge of activities conducted in glassmaking and cutting.
Qualifications Desired:
- 2 to 4 years of experience in the glass industry
- 2 to 4 years of experience in Coating
- Solid interpersonal, coaching and communication skills.
- Ability to facilitate groups in an employee involvement environment.
Other Requirements:
- This position is on shifts acting as a coach or covering Shift Manager as needed.
- Basic computer skills – Excel, Word, PowerPoint