Shift Manager

West Star is the fastest-growing maintenance and repair organization in the industry, and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.

What you can expect as a Shift Manager at West Star:

The Shift Manager will be responsible for the administration and coordination of all maintenance operations for the assigned shift. This position will oversee maintenance operations, resolve internal and external disputes, coordinate activities among various departments to complete work assignments, and perform special assignments as required.

We are hiring for two shifts:

• Day Shift: 06:00 AM to 06:00 PM, Sunday through Tuesday, and every other Wednesday
• Day Shift: 06:00 AM to 06:00 PM, Thursday through Saturday, and every other Wednesday

Applicants may be considered for either shift, and there is no guarantee for assignment to a specific shift.

You will be ESSENTIAL to many FUNCTIONS, including:

· Responsible for all aircraft maintenance activities for the assigned shift

· Attends shift turnover meetings

· Coordinates project details with Quality Personnel, Team Leads, and Parts Department

· Reviews squawks generated and produces estimates that will be submitted for customer approval

· Submits customer approvals and facilitates parts procurement in collaboration with the Project Coordinator and Management

· Ensures project estimates stay on track

· Monitors hours applied to the work scope to ensure alignment with the proposal and estimate sheets

· Meets with customer, pre-and post-event, and communicates with customer throughout event

· Serves as point-of-contact for assigned shift

· Manages the maintenance updates, internally and to the customer, for the assigned shift

· Makes decisions based on safety, qualifications, and company regulations for all technicians assigned

· Ensures all employees are being managed fairly and consistently

· Conducts employee performance reviews

· Reviews and assists with employees’ time sheets

· Approves and submits employee paid time off

· Maintains a look-forward approach for setting up manpower, equipment, and parts for the next shift

· Monitors all company e-mail traffic to help make informed decisions

· Leads a culture of continuous improvement in procedures, processes, and internal and external customer satisfaction to improve cost, schedule, and quality of processes

· Effectively communicate (i.e., speak, write, read) in English

· Any other job-related duties as assigned by the supervisor or management