Shift Manager Westport Jimmy John's

About the Role:

The Shift Manager at Westport Jimmy John's plays a pivotal role in ensuring the smooth and efficient operation of the restaurant during their assigned shifts. This position is responsible for leading the team, maintaining high standards of customer service, and ensuring compliance with company policies and health regulations. The Shift Manager oversees daily activities including food preparation, inventory management, and staff scheduling to meet business demands. They act as a key point of contact between crew members and upper management, fostering a positive work environment and resolving any issues that arise promptly. Ultimately, the Shift Manager ensures that every customer receives a high-quality experience while supporting the overall success and profitability of the Westport Jimmy John's location.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a supervisory or leadership role within the food service industry.
• Strong understanding of food safety and sanitation standards.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Experience working in a fast-paced sandwich or quick-service restaurant environment.
• Certification in food safety or management (e.g., ServSafe).
• Basic knowledge of inventory management and ordering systems.
• Demonstrated ability to lead and develop a team effectively.
• Familiarity with point-of-sale (POS) systems and cash handling procedures.

Responsibilities:

• Supervise and coordinate daily restaurant operations during assigned shifts to maintain efficiency and quality standards.
• Lead, motivate, and support team members to deliver exceptional customer service and adhere to company policies.
• Manage inventory levels, place orders as needed, and ensure proper storage and handling of food products.
• Ensure compliance with health, safety, and sanitation regulations to provide a safe environment for employees and customers.
• Handle customer inquiries and resolve complaints promptly to maintain customer satisfaction.
• Assist in training new employees and conducting performance evaluations for crew members.
• Prepare shift reports and communicate important information to management and staff.
• Monitor cash handling procedures and assist with daily financial reconciliation.

Skills:

The Shift Manager utilizes strong leadership and communication skills daily to guide and motivate the team, ensuring that all members work cohesively to deliver excellent customer service. Organizational skills are essential for managing inventory, scheduling staff, and maintaining compliance with health and safety regulations. Problem-solving abilities are frequently applied to address customer concerns and operational challenges swiftly and effectively. Knowledge of food safety standards and sanitation practices is critical to uphold the restaurant’s quality and safety. Additionally, proficiency with POS systems and cash handling supports accurate financial management and smooth transaction processing during shifts.