Shift Supervisor

About the role

Are you passionate about leadership and quality food service?

A renowned restaurant chain requires a Shift Manager with leadership capacity, energy, and a clinical eye for detail to join its team and lead successful shifts.

Randstad is looking for you!

What you'll do

Operational leadership in the dining room: Lead the service by example, attending directly to customers, maintaining motivation, and fostering a positive and inclusive work environment.

Multi-workshop/multi-location coordination: Manage and coordinate the simultaneous operation of both establishments, guaranteeing homogeneous standards of quality, cleanliness, service, and uniformity.

Comprehensive team management (5-10 people): Organize shift rosters, staffing, selection, training, performance evaluation, and internal talent development.

Excellence in customer experience: Guarantee exceptional service, ensure service times, resolve incidents on-site quickly, and follow up on ratings and reviews.

Dining room-kitchen synchronization: Fluidly coordinate operations between the dining room team and the kitchen, faithfully following brand procedures.

Food safety and maintenance (HACCP): Lead regulatory compliance of the HACCP system, develop action plans, and supervise the use and maintenance of equipment and facilities.

Analytical stock and cash control: Precisely administer and inventory stock, supplier orders, shrinkage/waste, and cash reconciliations.

Communication and daily routine: Lead shift start meetings to communicate objectives and priorities, and ensure the recording of hours and reservations in accordance with corporate processes.

Financial and strategic vision: Collaborate with Management and the finance area by analyzing operational figures, conveying objectives to the team, and proposing commercial and process improvements.

Problem solving and attention to detail: Ability to make decisions quickly under pressure, manage time efficiently, and maintain a high commitment to the company's values.

What we're looking for

Previous experience in dining room service as a manager

Experience managing teams of 5 to 10 people (experience in more than one location will be valued).

Fluent English (essential). Other languages will be valued.

Knowledge of the HACCP system and food safety regulations.

Ability to understand basic financial reports.

Proficiency with POS/cash register and knowledge of Microsoft Office.

Schedule flexibility according to restaurant operations (including weekends and holidays).

What you'll get

Permanent contract

Full-time

Salary according to collective agreement and an attractive variable bonus system

Professional Development

Good Working Environment