Shipping & Customer Service Clerk
Company Overview: Whirlwind Steel is a premier metal building manufacturer specializing in the design, fabrication, and delivery of top-quality metal structures. Our unwavering commitment to excellence, innovation, and customer satisfaction has positioned us as an industry leader. This has allowed us to become creators and distributors of buildings and products that people use to live, learn, worship, work, and play.
Job Summary:
Whirlwind Steel is seeking a temporary Shipping & Customer Service Clerk to support our shipping operations while providing outstanding service to internal teams, customers, and transportation partners. This role is responsible for communicating order updates, resolving shipping-related concerns, and helping ensure products are delivered accurately and on time.
The ideal candidate is organized, customer-focused, and enjoys working in a fast-paced manufacturing environment where communication and attention to detail are essential.
Key Responsibilities:
- Serve as a primary point of contact for shipping-related questions from customers, sales representatives, and internal departments.
- Provide timely updates regarding order status, shipment schedules, and delivery information.
- Monitor shipping schedules and communicate any delays or material shortages.
- Assist in resolving customer concerns related to shipping, deliveries, or order status.
- Prepare and maintain shipping documentation and records using company systems.
- Ensure accurate communication between shipping, manufacturing, sales, and logistics teams.
- Support continuous improvement efforts that enhance customer satisfaction and shipping efficiency.
- Perform other duties as assigned.