SHIPPING OPERATIONS MANAGER

About us

Smalley is the global manufacturing leader of precision metal formed products – known for our Spirolox® retaining rings and Crest-to- Crest® wave springs. Our success is propelled by our inventive spirit, devoted team members, extensive engineering proficiency, and technical ability, cultivated by over 100 years of manufacturing excellence. We supply to industries including aerospace, automotive, medical, energy, robotics and industrial machinery – supporting over 70% of the Fortune 500 global manufacturers. We are proud of our commitment to delivering innovative, high-quality products, relentless pursuit of improvement, and unwavering dedication to providing excellent service to our valued customers.

Why Smalley?

At Smalley, we take pride in cultivating an inclusive work environment that values creativity, collaboration and diversity. We believe in our associates' unique perspectives that they bring to every challenge, which is why we will empower you to push the boundaries of what is possible. We are committed to nurturing an enjoyable work atmosphere demonstrated through activities such as Spirit Days, Cancer Awareness events, Health and Wellness activities, and fun sports opportunities to play in basketball, bags, and ping pong tournaments!

We Offer

• Competitive compensation and benefits package as well as: Medical, Dental, Vision, 401k match, Life insurance, Tuition Reimbursement, PTO, and more!
• Opportunities for career advancement and professional growth
• Ongoing learning and training and development opportunities
• Company and department led team-building activities and events

Job Summary

Smalley is currently hiring a Shipping Operations Manager! The Shipping Operations Manager leads day-to-day shipping and logistics operations and supervises the Shipping & Logistics team. This role ensures safe, compliant, and efficient movement of goods for domestic and international shipments while driving continuous improvement across processes, systems, and carrier performance.

• Manage the Shipping & Logistics department, including team performance, coaching, onboarding, and training.
• Plan and coordinate daily shipping activities to meet customer promised ship dates and service commitments.
• Partner with internal teams (Customer Service, Quality, Manufacturing, Distribution) and external carriers to ensure the smooth movement of goods and timely issue resolution.
• Maintain a strong working knowledge of freight carriers and transportation modes (LTL, parcel, freight forwarders) and manage carrier relationships both operationally and strategically.
• Ensure accurate shipping documentation and material flow from job creation through final shipment; establish standards to support quality and consistency.
• With organizational support, ensure compliance with export regulations, tariff classifications, licensing requirements, and applicable trade agreements; help mitigate customs/export-control and security-related risks.
• Analyze data, trends, and feedback to guide departmental planning, proactively identify risks, and implement preventative measures.
• Lead continuous improvement initiatives (including lean activities) across the department, engaging employees and aligning efforts to company goals.
• Optimize team structure, tools, and workflows; address root causes of inefficiency and remove barriers to execution.
• Communicate priorities clearly and translate leadership direction into actionable expectations for the team.