Shop Admin & Support Specialist
Description
Discover your impact with KUKA Group
KUKA Group offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA Group.
Make an impact
- Provide operational support for business-critical applications and act as a key contact for users regarding system-related questions and requests,
- manage and resolve service tickets, ensuring timely issue handling and a high level of customer satisfaction,
- support the operation and continuous improvement of the KUKA Group Shop platform, including troubleshooting, issue validation, and coordination with IT teams,
- perform user administration activities, manage access requests, and support data maintenance processes,
- execute data loads and support business stakeholders with operational system-related activities,
- coordinate issue resolution across business and IT teams, ensuring effective communication and follow-through,
- perform Salesforce administration tasks, including user management, basic configuration changes, and platform maintenance activities,
- monitor system performance, analyze recurring issues, and contribute to continuous improvement initiatives,
- create and maintain operational reports and dashboards to support business decision-making and service performance tracking,
- provide backup support for eProcurement and customer onboarding activities when required.
What you need to succeed
- Experience in IT support, application support, service operations, or a similar role,
- basic Salesforce administration experience and understanding of platform configuration principles,
- experience working with ticketing systems such as FreshService or similar service management tools,
- understanding of data management processes and data loading activities,
- knowledge of release, deployment, and system maintenance processes is an advantage,
- strong analytical and problem-solving skills with a proactive approach to issue resolution,
- ability to manage repetitive operational tasks with accuracy and attention to detail,
- structured and self-driven working style with strong organizational skills,
- excellent communication and collaboration skills with both business and IT stakeholders,
- experience working in agile environments is an advantage,
- fluent English language skills, both written and spoken.
DEI (Diversity, Equity, and Inclusion) statement
Our core belief is in treating each other with kindness, an open mind, and mutual respect, creating an environment where everyone feels empowered to bring their authentic selves to work.
KUKA Group is a company committed to equal opportunities. We manage every application with meticulous care and consideration - with a decision-making process that pays no heed to your origin, educational background, age, gender, sexual orientation, or your religious or political beliefs. If you join KUKA Group, you will have ample opportunities to share what motivates you and what defines your individuality.
Join the journey!
If you think a career with KUKA Group could be what you are looking for, we´d love to hear from you. We´re looking forward to receiving your application!