Shop and Field Service Parts Coordinator

Job Scope and Background:

Responsible for the daily oversight of the branch service department parts logistics in a manner that meets or exceeds the needs of all internal parts requests for Shop, Field and Certified technicians. The intent of this role is to be a dedicated resource to the Service department operations as it pertains to parts procurement.

Basic Functions, Duties, and Responsibilities:

Perform daily administrative and operational activities in the service department to include but not limited to the following:

• Update Service jobs notes to include notes for parts availability, backorders, or long lead times. Maintain an organized time schedule for updating shipment of back-ordered parts.
• Utilize Manufactures parts tracking systems such as Intellidealer and NPS for parts availability, dealer inventory or other available options for parts resourcing.
• Place orders with manufacturers for factory direct parts orders.
• Ensure accuracy & completeness of all Field, Shop service parts orders received from the service technicians.
• Distribute completed parts orders to the designated Field and Shop service holding locations.
• Process all Field and Shop parts returns and cores for transfer to the parts shipping and receiving department for stocking or return to manufacturer.
• Process all Field and Shop service used Warranty parts.
• Process all Field and Shop service KOWA samples.
• Oversee Field, Shop service “Supplies” inventory.
• Oversee Tool Room operation and tool tracking.
• Maintain an organized, safe and clean work area, and comply with Company procedures, rules and regulations.
• Special projects as assigned by the Parts Manager and or Service Manager.