SHOP ASSISTANT
Responsibilities
- Communicate job responsibilities, performance expectations, client service standards, and corporate policies clearly to staff
- Plan and direct healthcare and wellness services to meet client needs and business objectives
- Train staff on product knowledge, sales techniques, and program delivery to enhance service quality
- Assess employee performance regularly and provide actionable feedback to improve productivity and service
- Inspect beauty and wellness center equipment to ensure proper functioning and safety
- Coordinate facility schedules to optimize space utilization and operational efficiency
- Set staff service and retail sales goals and coach staff to achieve these targets
- Establish and manage budgets and financial goals to ensure profitability
- Conduct inventory management and order supplies to maintain stock levels
- Monitor daily operations to ensure compliance with health, safety, and hygiene regulations
- Perform accounting tasks including recording daily cash flow, preparing bank deposits, and generating financial reports
- Recruit, interview, and hire qualified employees to build a competent team
- Address customer inquiries and resolve complaints to maintain high client satisfaction
- Schedule staff shifts and supervise scheduling to ensure adequate coverage
- Verify staff credentials, including educational and certification requirements, to maintain compliance
- Develop and implement marketing strategies to promote services and increase customer engagement
- Oversee facility maintenance and repairs to ensure a safe and welcoming environment
- Participate in continuing education to stay updated on industry trends and best practices
- Schedule guest appointments efficiently to maximize client satisfaction and center utilization
- Sell products, services, and memberships to support business revenue growth