Shop Foreman - Peterbilt Service

Job Summary

Lead and manage a team of heavy-duty diesel technicians in a fast-paced Peterbilt dealership service department. Ensure high-quality repairs, maximize shop productivity, maintain safety compliance, and deliver exceptional customer service.

Key Responsibilities

• Supervise Technicians: Assign daily repair orders based on technician skill levels and certification tiers.
• Technical Guidance: Provide expert troubleshooting support for Peterbilt chassis, PACCAR MX engines, and Cummins powertrains.
• Quality Control: Inspect completed trucks to guarantee repairs meet Peterbilt factory specifications and safety standards.
• Workflow Optimization: Manage shop throughput to meet Promised Times and minimize customer driver downtime.
• Warranty Compliance: Ensure documentation and failed parts meet PACCAR warranty submission guidelines.
• Safety & Cleanliness: Enforce OSHA regulations, shop safety protocols, and correct hazardous waste disposal.
• Performance Mentoring: Conduct performance reviews and identify training needs for apprentice technicians.
• Customer Interface: Communicate repair status updates and technical explanations directly to fleet managers. [1, 2]

Qualifications & Skills

• Experience: Minimum 5 years of heavy-duty truck repair experience; 2+ years in a supervisory role.
• Dealership Background: Previous experience in a Peterbilt or Kenworth dealership setting is highly preferred.
• Factory Certifications: Current PACCAR MX or Cummins engine certifications are a major asset.
• Diagnostic Expertise: Proficiency using Peterbilt Electronic Service Analyst (ESA) and Cummins Insite software.
• Licensing: Valid Commercial Driver’s License (CDL Class A or B) preferred to test-drive vehicles.
• Leadership: Strong communication skills to defuse high-pressure situations with technicians and clients. [1, 2, 3]

Physical Requirements

• Ability to stand and walk on concrete floors for up to 10 hours per day.
• Ability to lift, push, or pull up to 75 pounds independently.