Shop Manager
Job Summary
Lead daily retail operations and marketing efforts to drive sales growth and operational excellence across multiple outlets. Develop teams and strategies to optimize performance and ROI.
Responsibilities
- Manage daily retail operations including staff supervision, operational procedures, and preparation of statistical and performance reports for weekly and monthly reviews
- Forecast sales figures and inventory needs for each retail location to ensure optimal stock levels
- Drive achievement of sales budgets and sustain growth across assigned retail outlets
- Develop and implement strategies to improve outlet performance, manage procurement of materials and resources, and ensure compliance with company standards
- Take ownership of overall business performance (sales) for assigned groups of outlets
- Train and develop Area Managers, Outlet Supervisors, and staff to deliver service excellence and enhance team capabilities
- Lead the Marketing Communication Division by setting priorities and strategic direction
- Strategize and execute the annual marketing plan, managing budget and deliverables to support business goals
- Collaborate with Sales and Operations departments to generate measurable return on investment (ROI)
Requirement
- Strong interpersonal communication skills
- Good motivational skills
- Strong negotiation, organization skills
- Awareness of internal and external customer needs