Shop Manager

Responsibilities and Duties

• Train and supervise store employees
• Achieve targets, maximize sales, follow up on store KPIs and objectives
• Provide feedback, coaching and performance evaluations
• Create a positive and healthy work environment
• Observe behaviors and competencies, and show appreciation and recognition
• Provide opportunities to grow and develop within the company
• Assign duties and responsibilities. Delegate tasks to prevent confusion and ensure everyone on the same page
• Ensure all team members are engaging with customers and providing a personalized shopping experience and customer satisfaction
• Improve the overall performance of the store
• Deal with customer queries and complaints
• Knowledge about trends, customer needs, terminology, brand awareness
• Develop business strategies to expand traffic and optimize profitability
• Complete store administration and ensure compliance with policies and procedures
• Manage stock levels and product availabilities
• Manage inventories
• Maintain outstanding store condition and visual merchandising standards
• Dealing with theft. Keeping the safety and well-being of employees as well as customers in mind
• Ensure and follow up on all activities concerning Marketing campaign (Instagram, magazine…) promotions and activities; send feedback reporting as well
• Perform cash operational functions (POS)

Skills

• Leadership skills
• Organization skills
• Communication skills
• Listening skills
• Team working skills
• Analytical skills
• Able to work under pressure

Requirements

• French or English
• Retail Fashion Experience is a must

All your information will be kept confidential according to EEO guidelines.