Shop Manager (KSL Mall)
Posted Updated
- Lead, train, motivate and manage outlet team in delivering best services in all departments.
- Conduct manpower planning for the shop according to approved headcount, festive/ high seasons, promotional period etc. Then liaise with Area Manager and HR for recruitment and other procedures.
- Ensure all team members observe and practice company’s policies and rules & regulations.
- Lead and work with the team to achieve monthly sales target of the shop.
- Plan and monitor stock delivering & processing.
- To ensure all Operational and Customer Service SOPs are followed within the shop.
- Manage and monitor product display arrangement as VM guideline.
- To conduct daily morning briefing and provide products knowledge training/ info and updates of policies.
- Manage and supervise all team members in the shop and attend to customer enquiries.
- Handle the overall shop operations and ensure consistency in the standard of retail operations.
- Analyzing sales data, shop performance in all aspects and update to Area Manager.
- Monitor and liaise with respective departments on maintenance and cleanliness of shop premises.
- Plan and execute stock take (routine, ad-hoc & annual) as and when required.
- Reviewing and keeping track of sales (set daily target and ensure achievement of sales target).
- Having daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people related matters are tackled.
- Review and appraise staff performance to identify talents and retain staff.
- Ensure accurate tills report and cash collection.
- Making sure Occupational Safety & Health Policy at premises are followed and maintained.
- Implement/execute sales & promotion plans as and when required.
- Take necessary actions on suspicious activities within the premises.
- Any other legal assignments requested by management from time to time.
At least 3 years working experiences as Asst Shop Mgr level in reputable retail companies at similar size.
At least a Certificate/Diploma in Retail Management or relevant discipline.
Have passion and knowledge in sports is an advantage.
Proven leadership and management skills (with minimum 10 pax).
Good analytic, problem solving and decision-making skills.
Good customer service, communication and interpersonal skills.
Willing to work long hours, weekends, public holidays and shift duty.
Open for relocation.