Shop Service/Heavy Equipment Apprentice NM

Shop Service/Heavy Equipment Apprentice

Title: Shop Apprentice [Level I] Job Type: Hourly / Non-Exempt

Department: Service Location: Las Cruces, NM

Supervisor: Service Manager

SUMMARY

As a Shop Apprentice for Southwest JCB, you will be an integral service department member. The position’s primary focus is to perform quality preventative maintenance activities, diagnose and troubleshoot assigned equipment, and complete repairs through the replacement of defective parts while providing the highest level of customer service and satisfaction. The shop apprentice will diagnose and repair various JCB and non JCB equipment and components in a shop environment, completing all required documentation. In addition, various inspections, new machine preparation procedures, installation of attachments on machines, and machine movements on the yard are duties to perform. JCB North America offers various machine specific online pre-requisite modules and both virtual and in person training opportunities that Shop Apprentices are expected to complete in order to advance their skill sets, pay scale, and careers with Southwest JCB.

Responsibilities:

The following responsibilities are a general guideline and not intended to be an exhaustive list of the full scope of responsibilities. Duties and responsibilities are subject to change based on business needs and at management’s discretion.

• Work in a shop environment on various JCB and non JCB machines as assigned
• Diagnose and repair equipment and components
• Perform routine and preventative maintenance on JCB equipment in a shop environment as directed, following outlined procedures and completion of proper documentation
• Properly request required parts to get the repair fixed the first time correctly
• Using company provided IT hardware, properly document various processes for compliance with JCBNA warranty, new machine intake, and machine sale procedures
• Communicate the progress of repairs with the Service Manager and the customer to ensure top customer satisfaction
• Use of company vehicles and special tooling properly, including maintaining all company-owned assets in a clean and safe manner
• Become proficient with all electronic systems, portals, tooling, and diagnostic resources to be effective in the role
• Completing all paperwork promptly, including work orders, parts orders, time, etc.
• Account for 40% or greater time on duty against work orders or warranty claims
• Adhere to all company policies and procedures
• Other duties and projects as assigned by direct management