Shop Service Technician

POSITION SUMMARY

The Shop Service Technician is responsible for performing in-shop diagnostics, preventive maintenance, service, and repairs for a diverse portfolio of equipment. This includes Bandit tree care and recycling equipment; Henke, Wausau-Everest, and Swenson snow equipment; as well as Vactor, TRUVAC, and Elgin environmental infrastructure equipment. This role combines strong mechanical and technical expertise with a commitment to quality workmanship to ensure equipment is serviced safely, efficiently, and in alignment with company and OEM standards. Additionally, this position supports new, used, rental, and customer-owned equipment by minimizing downtime, delivering high-quality repairs, and preparing units for customer delivery. The Shop Service Technician works collaboratively with service leadership, parts personnel, and fellow technicians within a heavy equipment shop environment.

KEY RESPONSIBILITIES

Equipment Diagnostics & Repair

• Diagnose, troubleshoot, and repair mechanical, hydraulic, electrical, and control systems.
• Assemble, install, and integrate electrical, mechanical, and hydraulic components, including wiring of electrical panels and system connections.
• Develop and execute repair plans, including sequencing, parts identification, and component-level repairs to restore equipment to OEM specifications.

Shop Service & Equipment Readiness

• Perform scheduled preventive maintenance, inspections, and repairs in the shop across all major equipment systems.
• Complete pre-delivery inspections (PDI), make-ready, and post-rental inspections on new, used, and rental equipment to ensure units are customer-ready.
• Provide warranty support by evaluating and validating claims, coordinating with OEM, and submitting detailed service documentation.
• Communicate repair status, findings, and recommendations clearly to service leadership, parts, and sales personnel to support timely completion and customer satisfaction.

Work Order & Parts Management

• Identify and source required parts, materials, and tooling to support efficient completion of repairs.
• Accurately complete and maintain service reports, work orders, and documentation, ensuring proper tracking of labor, materials, and service activity within company systems.

Technical Proficiency & Equipment Operation

• Read and interpret parts diagrams, hydraulic and electrical schematics, and service manuals.
• Operate shop equipment, including forklifts, telehandlers, and other lifting equipment, safely and effectively.

Safety & Compliance

• Follow all OSHA and company safety standards in the shop environment.
• Maintain a safety-first mindset, including lockout/tagout procedures, proper rigging and lifting practices, and safe handling of fluids and hazardous materials.
• Ensure all repairs and service activities meet company quality and safety expectations.

QUALIFICATIONS / EXPERIENCE ENVIRONMENT

• 5+ years of experience in equipment maintenance and repair; tree care, environmental, snow, construction, vocational truck, or similar equipment experience preferred.
• Strong working knowledge of mechanical, hydraulic, and electrical systems, with the ability to read and interpret technical drawings, schematics, and service documentation. Familiarity with PLC systems and basic programming concepts preferred.
• Experience performing shop-based diagnostics and repair and working independently with minimal supervision in a fast-paced service environment.
• Proficiency with basic computer functions for service reporting, documentation, and communication.
• Must possess a personal set of hand tools and willingness to expand tool inventory as needed.
• Maintain a valid driver’s license to road test and move equipment as needed, and if required to operate a commercial vehicle weighing more than 26,001 pounds, must be able to pass all requirements necessary to obtain a Commercial Driver’s License (CDL) for Department of Transportation (DOT) purposes and maintain an active license.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

• Work performed primarily in a shop environment with exposure to noise, fumes, varying temperatures, and heavy equipment; occasional work in outdoor yard areas may be required.
• Ability to stand, walk, bend, and perform physical labor for extended periods.
• Ability to lift up to 50 lbs as required.
• Maintains a safe and clean working environment by complying with procedures, rules, and regulations, including the proper use of PPE

WORK LOCATION AND SCHEDULE EXPECTATIONS

• Based at the Owen Equipment shop in Salt Lake City, UT; occasional travel to other branch locations or OEM training may be required based on business needs.
• Standard Monday–Friday schedule with flexibility required to meet shop workload and customer demand.
• Occasional extended hours or weekend work may be required.