Shop Supervisor
MCI is North America’s public and private market motor coach leader. Products include the luxury J-Series (an industry best-seller for over a decade), the workhorse D-Series, and the brand new zero-emission luxury and commuter coaches: the battery-electric J4500 CHARGE™ and MCI D45 CRT LE CHARGE™. MCI also provides maintenance, repair, 24-hour roadside assistance, parts, and technician training through the industry’s only Automotive Service Excellence (ASE) accredited MCI Academy. Further information is available at .
POSITION SUMMARY
Reporting to the Service Centre manager and is responsible for Supervising all Personnel and activities within the Body Shop/Heavy Repair and mechanics ensuring and maintaining customer satisfaction through quality at the source.
- Supervise service technicians and make sure work is completed with quality, on time, and efficiently.
- Prioritize schedules and assign work.
- Promote and schedule technician training and development.
- Manage technician operating performance against established goals.
- Manage failure analysis and warranty decision-making.
- Prepare customer quotations and determine payment methods.
- Maintain a safe, clean and effective shop, including compliance with applicable EPA, OSHA, DOT and workers' compensation requirements.
- Oversee shop equipment, vehicles, property, supplies, tooling expenditures and related inventory.
ESSENTIAL FUNCTIONS:
- Supervise technicians to perform quality, timely and efficient work. Prioritizes schedules and assigns
work.
- Promote and schedule training and development of service technicians. Responsible for delivering
technician operating performance results in line with established and posted goals.
- Manages the failure analysis and warranty decision making process.
- Determine customer payment method and prepare internal external customer quotations.
- Maintain operation of shop and service areas in safe, clean and effective manner as established by
company policy. Comply with all federal, state and local regulations to operation including, but not
limited to EPA, OSHA, DOT and worker’s compensation.
- Facilitate maintenance of company-owned shop equipment, vehicles and property. Manage shop
supplies, tooling expenditures and related inventories.
Requirments:
- 5+ years experience in related industry , 5+ years Supervisory experience.
- PC Skills including Microsoft Office · Ability to supervise multiple tasks independently
Skills
As published by workable
First name, Last name, Email, Headline, Phone, Address, Photo, Are you at least 17 years of age?, Are you legally authorized to work in the country of the position you applied for?, Are you a current employee or have you ever worked for an NFI Group Company?, If Yes, write the start/end dates and position/location held?, Education, Experience, Summary, Resume, Are you an NFI employee?, Have you been referred by an NFI Group employee?, Cover letter, Employment Type Desired, Work Shift Preference, Date Available For Hire, How Did You Hear About Us?, Who Referred you? Or what other Source did you hear about us?, I understand the information obtained in this application will be kept confidential and may only be used in accordance with the provisions of applicable federal laws, executive orders, and regulations, including those which require the information to be summarized and end reported to Federal Government for civil rights enforcement. I understand that by completing this application I may be considered for other roles with in NFI Group., The company adheres to Fair Chance Hiring practices which includes considering qualified applicants with a criminal history. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if there is concern about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Please indicate your acknowledgment of this process by selecting Yes or No.