Shopping Experience Assistant

Overview of the role:

The Shopping Experience Assistant is responsible for enhancing customer service operations including Smaland, Self Scan, and the Info Desk. This role requires greeting customers, ensuring safety and operational efficiency within the playroom area, and supporting various customer service functions. Success in this position involves representing the IKEA brand and maintaining high store standards.

What you will do:

Greet and welcome customers on arrival.

Explain the Smaland admission policy in a friendly and professional manner.

Ensure child safety is a priority in Smaland.

Make announcements and page parents if there is any issue in the playroom area.

Provide a safe environment for children within the area.

Attend to all customer queries in a professional manner.

Ensure shopping tools and catalogues are available for customers.

Provide bags or trollies as appropriate.

Support in self-scan when needed.

Adhere to all system procedures as per policy or procedure.

Brief the Duty Manager on complaints that require management assistance.

Ensure all emergency procedures are adhered to.

Required skills to be successful:

Analytical skills

Effective communication

Customer focused

Teamwork

What qualifies you for the role:

High school diploma.

First Aid qualification as per relevant country standards.

Minimum 2 years of experience in a similar role.

Proficiency in analytical skills and effective communication.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our values of respect, integrity, collaboration, and excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.