Shopping Mall Director (Open for Expats)

1. Business Performance & Commercial Management

• Deliver annual targets for sales, leasing, occupancy, and OPEX as approved by the Board.
  
• Safeguard the existing business by proactively managing tenant retention and maintaining strong tenant relationships.
  
• Drive the execution of the commercial center’s repositioning and leasing strategy.
  
• Collaborate closely with Leasing, Marketing, and Operations teams to enhance footfall, tenant performance, and customer experience.
  
• Monitor overall business performance and implement corrective measures when necessary.
  

2. Operations Excellence Transformation

• Lead the Operations Excellence Transformation project in collaboration with external consultants.
  
• Drive the implementation of SOPs, governance frameworks, KPI systems, and accountability mechanisms across all functions.
  
• Enhance operational discipline, improve decision-making processes, and strengthen cross-functional collaboration.
  
• Establish service standards and operational standards across all customer touchpoints.
  
• Ensure smooth daily operations, including facility management, security, safety, and maintenance.
  

3. Organizational Leadership & Change Management

• Lead organizational change and cultural transformation across the commercial center.
  
• Build a transparent, accountable, and performance-driven culture aligned with the company’s core values.
  
• Strengthen the leadership capabilities of the management team and improve succession readiness.
  
• Actively manage performance and address underperformance when required.
  
• Navigate organizational complexity and secure alignment across long-tenured teams and stakeholders.
  

4. Digitalization & Systems Development

• Accelerate the implementation of key business systems, including CRM, MISA, footfall management systems, and other operational platforms.
  
• Improve reporting transparency and management visibility through digital tools and dashboards.
  
• Promote data-driven decision-making across the organization.
  

5. Stakeholder Management

• Act as the primary representative of the commercial center in Hanoi.
  
• Maintain strong relationships with tenants, business partners, landlords, authorities, and key stakeholders.
  
• Work closely with Group leadership and shared services teams to ensure alignment and effective execution.
  
• Provide regular updates and recommendations to the Vice CEO and the Board.
  

Requirements

• Bachelor’s degree or higher in Business, Finance, Operations Management, Hospitality, Retail Management, or other relevant fields.
  
• At least 10 years of leadership experience in shopping malls, retail operations, hospitality, property management, airport commercial operations, or multi-site business environments.
  
• Proven experience in enhancing operational performance and driving organizational transformation.
  
• Strong financial capability, with hands-on experience in budget management, profitability improvement, and cost control.
  
• Practical and hands-on leadership approach with strong execution capability.
  
• Proven ability to influence stakeholders and manage change across the organization.
  
• Strong people management, communication, negotiation, and conflict resolution skills.
  
• Fluent Vietnamese communication skills and strong command of English.
  
• Ability to work independently and operate effectively as the senior leader based in Hanoi.