Showroom Account Manager

The Wolf-Gordon NYC Showroom Account Manager serves as the on-site face of the brand, hosting clients in the Wolf-Gordon New York City showroom while managing a full account portfolio through a remote, digital-first sales model. The role operates at a high pace with a high standard: respond quickly, exceed expectations, and give every client full attention, whether in the showroom or working remotely.

Location:

Wolf-Gordon’s showroom is in NYC’s D&D building.

Responsibilities:

• Serve as the primary point of contact for showroom clients — both walk-ins and scheduled appointments — discussing projects, presenting materials, and recommending options and alternates
• Claim and manage open Salesforce cases, maintaining industry-leading response times and prioritizing effectively across an active queue
• Engage consultatively with specifiers, educating clients on products, specifications, applications, and project requirements to support confident decision-making
• Serve as the liaison between clients and internal departments, following up persistently to resolve issues and maintain project momentum
• Navigate competitive bid situations and manage escalated or difficult client issues with professionalism and sound judgment
• Follow active specifications through the design process to support successful orders
• Conduct virtual product presentations and project review calls
• Proactively engage focus accounts through library updates, thank-you notes, and new product previews
• Follow up on Project Specific Sample (PSS) activity to identify and develop opportunities
• Collaborate with the team daily

Showroom Responsibilities

The showroom is open for client visits 5 days a week. In addition to client-facing responsibilities, the Account Manager maintains the physical upkeep and presentation of the space.

• Maintain and organize the Wolf-Gordon merchandise library
• Manage showroom display updates, including coordinating wing board orders and working with the workroom on reupholstered wall forms (approximately two to three times per year)
• Ensure the showroom environment consistently reflects the Wolf-Gordon brand