Showroom Accounts Advisor
Summary
The role involves managing customer relations, handling trade enquiries, and supporting sales in a luxury interiors brand’s showroom, focusing on communication, CRM management, and follow-ups with architects, designers, and contractors.
Corston Architectural Detail was established by a team of creative designers and engineers with a shared vision to create hand finished architectural details that flow seamlessly from room to room. Our coordinating collections of solid brass switches, sockets, hardware and lighting are made to last.
We’ve grown quickly and seen huge success in our five years - launching in the UK, EU, UAE and USA. The key to our success lies in our high-quality products, outstanding customer service and operations team, who ensure that Corston customers receive a positive, engaging experience every step of the way.
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- Provide excellent customer service via telephone, email, face to face and other communications
- Manage the showroom pipeline – engaging with customers post-visit
- Follow up on trade applications - no spend, samples sent and quotations
- Handle a high volume of daily customer enquiries efficiently and professionally
- Call existing trade applications - who haven’t purchased
- Engage with customers in a friendly, attentive, and professional manner
- Strive to achieve first-contact resolution
- Support inbound trade enquiries
- Prepare and manage customer quotes and support the sales process
- Invite new designers, architects and contractors to the showroom for presentations.
- Maintain up to date and accurate records of our customers within our CRM system
- Utilising databases support outreach within the trade industry
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- Must speak fluent English with excellent verbal and written communication skills.
- 2-3 years' experience within the luxury interiors, architectural, design, or related sector preferred.
- 2+ years' experience in business development, client relations, or a similar customer-facing role.
- Minimum 2 years' customer service and sales experience.
- Ability to manage a high volume of calls, emails, and customer enquiries efficiently and professionally.
- Strong relationship-building skills with the ability to engage confidently with trade and retail customers.
- High attention to detail with excellent organisational skills.
- Positive, proactive, adaptable, and performance-driven mindset.
- Experience using CRM systems and maintaining accurate customer records is advantageous.
- Comfortable working independently and as part of a collaborative showroom and sales team.
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- Competitive salary of AED 11,000 - AED 12,000 per month
- Medical insurance provided in line with UAE employment requirements
- Annual flight allowance of up to AED 3,000 for one return ticket to the employee's home country per year
- 22 working days annual leave plus UAE public holidays (or your company standard entitlement)
- End of Service Gratuity in accordance with UAE Labour Law
- Opportunity to work with a fast-growing international luxury interiors brand
- Ongoing training and development opportunities
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