Showroom and Sales Support Specialist
Help Create an Exceptional Customer Experience at Woodland
• Primary Location: Roselle, IL
• Flexibility to Work in Oakbrook Terrace, IL Required
• Saturday Availability Required
At Woodland Windows & Doors, a great customer experience starts with the very first interaction. We are looking for a friendly, organized, and dependable full-time Showroom & Sales Support Specialist to help customers feel welcomed, informed, and well cared for from the moment they contact us or walk through our doors.
In this role, you will be one of the first people our customers meet and an important support person for our sales team. From the showroom desk, you will greet visitors, answer calls, coordinate appointments, manage sales representatives’ schedules, demonstrate window and door products, follow up with leads, maintain accurate customer information, and process customer deposits.
This position is based primarily in our Roselle showroom, with flexibility required to work at our Oakbrook Terrace showroom when coverage is needed.
ScheduleFull-Time | 40 Hours per Week
Monday - Friday 8:00 AM - 5:00 PM
Saturdays 9:30 AM – 3:30 PM, with one scheduled weekday off
Why Join Woodland?This is a great opportunity for someone who enjoys helping people, staying organized, and being the person others can count on to keep things moving. You will have the opportunity to build relationships with customers, learn about high-quality window and door products, support an important part of the sales process, and gain valuable experience in customer service, scheduling, lead management, payment processing, and CRM systems.
Most importantly, your work will directly influence how responsive, organized, and welcoming the Woodland experience feels to our customers.
At Woodland, Integrity, Faith, Quality, Teamwork, Humility, Innovation, Respect, and Diligence guide how we work, how we treat one another, and how we care for our customers. We are looking for someone who shares those values, takes pride in getting the details right, and wants to be a dependable part of the Woodland team.
What You’ll Do• Welcome showroom visitors and create a warm, professional first impression
• Answer incoming calls and assist customers or connect them with the appropriate team member
• Manage sales representatives’ schedules and coordinate, update, and confirm customer appointments
• Ask thoughtful questions to understand customers’ projects and gather important details for the sales team
• Assist customers with general showroom and product questions
• Demonstrate how window and door products operate and explain basic features
• Enter and maintain accurate customer, appointment, and lead information in MarketSharp
• Follow up with leads from showroom visits, phone calls, website inquiries, and other sources
• Route leads and customer information to the appropriate sales representative
• Accept and accurately process customer credit card deposits
• Support customers and the sales team with scheduling, communication, and administrative needs
• Keep brochures, samples, displays, and customer materials organized, stocked, and professionally presented
• Help maintain a clean, organized, and customer-ready showroom
• Communicate customer questions or concerns to the appropriate team member
• Look for opportunities to improve the showroom and customer experience