Showroom Floor Manager
We are seeking a professional and dynamic Showroom Floor Manager to lead the daily operations of our high end sweets showroom. The ideal candidate will ensure a premium customer experience, maintain exceptional showroom standards, and supervise a team to deliver top-quality service. This role requires strong leadership, excellent communication skills, and the ability to manage both staff performance and showroom workflow efficiently.
Requirements
- Supervise daily showroom operations to ensure smooth workflow and premium customer experience.
- Manage staff schedules, performance, grooming standards, and daily task assignments.
- Ensure the showroom is always clean, well-organized, and visually appealing according to brand standards.
- Oversee product display, labeling, and replenishment to ensure items are always available and attractively presented.
- Handle customer inquiries, feedback, and complaints professionally to maintain high satisfaction levels.
- Coordinate with the kitchen/production team to ensure product availability and timely restocking.
- Monitor cash handling, POS operations, and end-of-day reports.
- Train and guide staff on customer service, sales techniques, and showroom etiquette.
- Ensure adherence to hygiene, safety, and quality standards.
- Prepare daily/weekly reports on sales, staff performance, and showroom issues.
Qualifications
- 2+ years of experience in retail, hospitality, or showroom management (preferably in F&B or sweets industry).
- Strong leadership and team supervision skills.
- Excellent communication and customer service abilities.
- Proficiency in POS systems and basic reporting tools (Excel/Google Sheets).
- High attention to detail with strong organizational skills.
- Ability to handle peak hours and maintain high service quality under pressure.
- Good English communication is a plus.
Benefits
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
- Performance Bonus