Showroom Manager, Ann Sacks

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Location: Onsite in San Francisco, CAOpportunityPosition Summary The Showroom Manager is responsible for all aspects of financial performance of a showroom including sales, margins, and expenses. This role is critical in delivering a gracious client experience, driving sales growth through client acquisition (Territory Management) and retention (Account Management) of Architect & Design community relationships. The Showroom Manager is responsible for coaching, mentoring, and developing a sales team in line with company values, fostering an inclusive working environment. Success in the position is measured by the achievement of both sales and operating profit, talent development, and client satisfaction. About Ann SacksFor over four decades, Ann Sacks has become synonymous with unparalleled craftsmanship and innovation in the world of tile and stone. From humble beginnings in Portland, OR, what began as a simple venture into tiles now includes slabs, stone furniture, fireplaces, baths and home accessories. From our support office, to manufacturing and showrooms, we have a small business feel with a big footprint across North America. Our teams take pride in their work, bringing timeless design, beauty, and luxury to each product, project, and client experience.Specific Responsibilities Customer Experience Set and manage expectations for the customer experienceMaintain showroom to the high standards consistent with the Ann Sacks brandTrain all associates on the company’s expected processes for showroom and outreach sales process, ensuring consistent, high-quality interactions at each stage of the sales processEffectively resolve customer issues, ensuring timely resolution of problems.Lead by example, developing your own client relationships, delivering superior service and sales results.Create connections with the architectural and design community through active participation in trade, industry and networking groups and events. Design in-showroom events to further solidify these relationships and drive continued business growth.Talent Development Build a strong network and talent pipeline within the industry and among skilled sales professionals in your showroom’s geographic area. Utilize the strong connections with this network to recruit new sales staff for your showroom as headcount needs arise.Own the new hire on-boarding experience for all showroom sales and support staff; manage the new hire training process, assess the rate of learning and adjust training plans as needed. Provide interactive discussions and role plays to new sales staff to give them the opportunity to practice and solidify new skills.Partner with regional manager and internal training resources to understand the ongoing development needs at the individual contributor and overall team level, and develop appropriate plans and objectives for showroom staff. Manage Performance Results:Ensure operational and sales goals are met for the showroom, through effective management of individual contributor results, management of margin, cost control and operational efficiencies. Take full ownership for managing the P&L for the showroom. Review and assess sales associates’ forecasts, working with associates to develop strategies and approaches to ensure sales goals are met or exceeded.Provide partnership and mentoring to the sales staff on strategies to help close the deal, including strategies for presentations, follow-up, outreach plans and pricing promotions. Balance the drive to close sales with big-picture understanding of margin and profit goalsDrive associate territory development strategies, effectively constructing robust High Impact Activities, including outreach to build new business, revitalize past contacts, and keep Ann Sacks at the forefront for decision-makers in the architectural and design community.Proactively coach associates who are not meeting performance expectations, to identify deliverables and expectations to get performance back on trackPartner with regional manager and human resources as needed on disciplinary action and formal performance improvement plansDrive Showroom OperationsEnsure appropriate staffing and training in all roles.Manage time and attendance, including coordination of staff work and vacation schedules, and adjustments to schedules as needed to meet business demands.Drive all reporting processes for the showroom, including daily, weekly, monthly and annual reports. Take appropriate actions to ensure maximum profitability and efficiency of the business based on your analysis of the report data.Ensure office support structure is maintained, including supplies and equipment. Build effective relationships across the Ann Sacks & Kohler organizationIn partnership with regional manager, work with customer care and area administration teams to ensure a gracious post sale experience, including client concerns and returns. In partnership with regional manager, work with marketing and merchandising to provide feedback on trends, consumer insights and showroom needs. In partnership with regional manager, work with operations and supply chain organizations to understand and drive internal processes that affect the availability of product for your customers.





The actual base salary offered to a candidate may be higher than the approved range. This will vary depending on a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for a performance bonus and a special project incentive.

We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing and help you be your best. It’s a workplace that works—for you, your family, and your lifestyle. You are eligible for our total rewards package on Day 1 of your employment, including medical, dental, vision, disability and life insurance; mental health and care resources; pension and 401k plan with company match; paid time off and volunteer time off; paid maternity and paternity leave; tuition assistance; and associate discounts on a variety of Kohler products and services.

It is the policy of Kohler Co. to provide equal employment opportunity to all individuals regardless of their race, creed, color, religion, sex, age, national origin, disabilities, veteran status, marital status, sexual orientation, gender identity or expression, military status or any other characteristic protected by federal, state or local laws. We are strongly committed to this policy and believe in the concept and spirit of the law. Kohler Co. is committed to assuring that: All recruiting, hiring, training, promotion, compensation, and other employment related programs and processes are provided fairly to all persons on an equal opportunity basis without regard to any characteristic protected by law; Employment decisions are based on merit and the principles of equal opportunity; Its applicants and associates with disabilities have equal access to its employment processes, including those implemented through information and communication technologies. When requested and possible, Kohler Co. will provide reasonable accommodation to ensure qualified applicants and associates with disabilities receive equal employment opportunity in the operation of employment policies and processes. In addition, Kohler Co. complies with the Pregnant Workers Fairness Act (PWFA). It will provide reasonable accommodations to qualified applicants and associates to accommodate known limitations related to pregnancy, childbirth, or related medical conditions; It will provide reasonable accommodations for religious beliefs or practices where appropriate and in accordance with applicable law; an Associates and applicants will not be subjected to retaliation, harassment, intimidation, threats, coercion, or discrimination because they have exercised any right protected by law. Kohler Co. believes in and practices equal opportunity. The Assistant General Counsel, Employment & Compliance, serves as the Equal Opportunity Coordinator for Kohler Co., and has overall responsibility for assuring compliance with this Policy. All associates are expected to support and uphold this policy. Kohler Co. maintains Affirmative Action Plans as required by and in accordance with applicable law. Any questions regarding the Plans should be directed to the Assistant General Counsel, Employment & Compliance.