Showroom Manager

We are looking for a design focused, self-starter to oversee our Calgary Showroom and drive growth. Through your critical thinking and exceptional customer service skills, you will lead the team with proactive solution-oriented strategies while effortlessly juggling competing priorities. With your passion for design and cultivating a positive work environment, you will embody the ROBINSON brand of bringing building and homes to life!
What you will do:

Lead the branch culture, ensuring employee engagement and alignment with the company’s mission, vision, values, and philosophy
Create a customer centric environment and ensure the shopping experience is easy and enjoyable
Oversee all aspects of staffing, including assessing current team and handling full employee life cycle
Guide the creation and execution of individual development plans for the team, identifying training needs while utilizing internal and external resources
Build strong relationships with customers and vendors while focusing the team on client acquisition and building profitable client connections
Establish a plan for the Showroom to meet the budgeted sales targets and business development goals to increase market share
Partner with marketing and leadership to develop marketing initiatives and enable the Showroom to meet targets
Accountable the safety and compliance of the branch with company policies and regulations

About you:

Minimum 5 years experience leading a team and cultivating individual growth and overall team development
Dynamic customer service skills with the ability to train and mentor staff
Critical thinker and problem solver with a strategic mindset and entrepreneurial spirit
Strong sales track record, including success expanding a client base and building relationships
Passionate about design, including interior design, furniture, and architecture
Experience in a specialty retail setting (preferably plumbing)