Showroom Operation & Coordination Supervisor 展⽰中⼼營運與協調主任(台北)

Job Description :
■ Administration, Document, CRM & Extended Service Management

• Showroom & parking space planning and coordination: Coordinate the scheduling and vehicle display of showroom, pre-owned center and parking spaces, including parking/storage plans and arrangements for delivery, display, pre-owned and demo vehicles.
• Sales order, contract and document administration and management: Responsible for scanning, archiving, and sending notifications for relevant documents, new car and pre-owned car order contracts.
• Sales-CRM System Management: Assist the sales team in establishing, updating and managing data in the CRM system, ensuring the completeness and timeliness of customer data entry and updates.
• Vehicle Production Planning & Status Update: Assist in reminding and planning order call progress, improving internal communication and the efficiency of timely completion of vehicle configurations.
• Sales Opportunities Follow-up & Reminder: Regularly assist business manager to review system data, track and remind sales opportunities, and promptly remind the sales team to follow up to optimize conversion ratios.
• Vehicle Extended Service Follow-up & Booking: Responsible for tracking and confirming the extended service needs of vehicles to be delivered, assisting in the service booking process and coordination, and following up on subsequent payment and settlement procedures.

■ Marketing Activity Enrollment and Contact Plan Management

• Marketing event enrollment follow-up & status update: Assist in timely updates of marketing activity enrollment status and ensuring successful implementation of event invitation strategy.
• Contact plan follow-up & management: Responsible for the management and distribution of client’s Contact Plan items – storage, follow-up and tracking of delivery status.
• Vehicle delivery ceremony arrangements: Assist the sales team in planning related supports for the vehicle delivery ceremony (such as gifting, refreshments, and beverage preparation) to ensure customers enjoy an exceptional delivery experience.

■ Cross functional Project Support

• Cross functional Project Support: Supports of Ferrari CRM, pre-owned operation process, showroom and dealership experience project deployment.
• Customer Satisfaction Index monitoring and follow-up: Responsible for monitoring and support business manager to drive the performance of Mystery Shopper / Customer Satisfaction / FRI survey results.

工作說明 :
■ 行政、⽂件、客⼾關係及銷售延伸服務管理

• 展示中心及停⾞位規劃與協調：協調展示中心、中古⾞中⼼及停⾞位的⾞輛安排及陳列，包括⾞輛交付、展⽰、中古⾞及樣品⾞輛的停⾞/儲存計畫及安排。
• 銷售訂單、合約及⽂件管理：負責掃描、歸檔並發送相關⽂件、新⾞及中古⾞訂單合約的通知。
• 銷售 CRM 系統管理：協助銷售團隊建⽴、更新和管理 CRM 系統中的數據，確保客⼾資料輸⼊和更新的完整性和及時性。
• ⾞輛⽣產計畫及狀態更新：協助提醒及規劃訂單進度，改善內部溝通，提⾼⾞輛選配的及時完成效率。
• 銷售機會跟進與提醒：定期協助業務經理審核系統數據，追蹤並提醒銷售機會，並及時提醒銷售團隊跟進，以優化轉換率。
• ⾞輛銷售延伸服務服務跟進與預約：負責追蹤並確認待交付⾞輛的銷售延伸服務需求，協助服務預約流程和協調⼯作，並跟進後續的付款和結算流程。

■ ⾏銷活動報名與客⼾聯絡計畫管理

• 市場活動報名跟進與狀態更新：協助及時更新市場活動報名狀態，確保活動邀請策略的成功實施。
• 聯絡計畫跟進與管理：負責客⼾聯繫計畫專案的管理和分發－包括儲存、跟進和追蹤交付狀態。
• 交車儀式安排：協助銷售團隊規劃⾞輛交付儀式的相關⽀援（例如禮品、茶點和飲料準備），以確保客⼾享受卓越的交付體驗。

■ 跨部⾨專案⽀援

• 跨部⾨專案⽀援：⽀援法拉利客⼾關係管理系統 (CRM)、中古⾞營運流程、展⽰中⼼和經銷商體驗專案部署。
• 顧客滿意度監控與追蹤：負責監控並⽀援業務經理提升神祕顧客/顧客滿意度/FRI調查結果的績效。