Showroom Sales Executive - Diamond Jewellery

The candidate will have responsibilities across the following functions:

On the Floor:

• Set up and maintain counters, displays, and jewellery sections as per visual merchandising standards.
• Handle all jewellery with care - regular cleaning, proper storage, zero damage.
• Ensure display trays are attractive, well-positioned, and refreshed for collections and promotions.

Sales:

• Achieve individual sales targets through focused selling, cross-selling, and upselling.
• Conduct tele-calling for occasions, promotions, exhibitions, and customer follow-ups.
• Support team members on the floor and during promotional events.

Customer Experience:

• Welcome every customer as a guest, understand their needs and present the right product confidently.
• Educate customers on our Diamonds jewellery and walk them through the showroom.
• Handle concerns on the spot; escalate to the Manager where needed.
• Ensure every customer leaves a review.

Stock and Reporting:

• Participate in morning and closing stock checks; flag excess or shortage to the Manager.
• Stay up to date on diamonds, products, pricing, and processes.
• Report daily activities, design feedback, and no-purchase visits to the Manager.

Senior Sales Consultant - additionally:

• Mentor and guide junior consultants on the floor.
• Lead complex and high-value customer interactions independently.
• Support floor coordination during peak hours and events.