數位金融處-資深數位帳戶經營人員 Digital Finance Division – Senior Digital Account Operations Specialist

1. 數位帳戶營運及管理、提出作業流程優化改善建議
2. 數位帳戶專案執行、資料整理及數據分析
3. 跨部門溝通協調、協助處理分行營運作業問題及完成主管交辦事項
4. 數位帳戶防詐作業
5.數位帳戶公平待客相關優化項目與客訴處理

1. Manage and oversee the operations of digital account services, and identify opportunities to optimize workflows and enhance operational efficiency.
2. Execute digital account-related projects, including data management, reporting, and business performance analysis.
3. Coordinate with cross-functional teams, support branch operational inquiries, and assist in completing tasks and initiatives assigned by management.
4. Perform fraud prevention and risk control activities related to digital account services.
5. Support initiatives related to fair customer treatment, service enhancement, and customer complaint handling for digital account products and services.